Front Desk Attendant

Camp Bow Wow; Houston (TX); On-site; USD 12,000 - 21,000; Full time

Benefits offered by this job

Discounts on pet care services

Hands-on experience working with dogs

Fun and dynamic work environment

Job summary

Camp Bow Wow Houston Hobby is seeking a friendly, energetic Front Desk Attendant to be the welcoming face of our facility. You will greet clients and their pets, handle inquiries, schedule appointments, and assist with check-ins and check-outs of our canine campers.

A love for animals and excellent customer service skills are essential for success in this role. This Front Desk position offers both Full-time and Part-time options, with a pay range of $9.00 to $15.00 per hour.

Qualifications

• Experience in receptionist, administrative, or customer service roles preferred.
• Sales experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Love of animals and ability to interact with dogs of all sizes.
• Availability to work weekends and holidays.

Responsibilities

• Greet clients and pets with a friendly, professional demeanor.
• Answer inquiries about daycare, boarding, grooming, and training.
• Schedule, modify, and cancel appointments.
• Check in/out dogs; verify vaccinations and paperwork.
• Process payments and maintain billing records.
• Provide policy and pricing information.
• Update client accounts in the database.
• Assist with care and supervision of dogs in reception when needed.
• Communicate effectively with staff and management.
• Maintain a clean front desk and lobby.
• Escalate concerns to management when needed.

Skills

Customer service

Sales experience

Verbal communication

Written communication

Organizational skills

Multitasking

Attention to detail

Flexible hours

Animal lover

Job description

Camp Bow Wow Houston Hobby is seeking a friendly, energetic, and organized Front Desk Attendant to be the welcoming face of our facility. As the first point of contact for clients and their pets, you play a crucial role in ensuring a positive experience for dogs and their owners. You will manage administrative duties, answer client inquiries, schedule appointments, and assist with check-ins and check-outs of our canine campers. A love for animals and excellent customer service skills are essential for success in this role.

Job Types:

Full-time, Part-time

Pay:

$9.00 - $15.00 per hour

Key Responsibilities:

• Greet clients and their pets with a friendly and professional demeanor.
• Handle phone calls, emails, and in-person inquiries regarding daycare, boarding, grooming, and training services.
• Manage appointment scheduling, reservations, and cancellations.
• Check pets in and out, ensuring all necessary paperwork and vaccinations are up to date.
• Process payments and maintain accurate billing records.
• Provide information about Camp Bow Wows policies, services, and pricing.
• Monitor and update client accounts in the company database.
• Assist with the care and supervision of dogs in the reception area when needed.
• Communicate effectively with staff and management to ensure seamless operations.
• Maintain a clean and organized front desk and lobby area.
• Resolve client concerns and lift issues to management as necessary.

Qualifications:

• Previous experience in a receptionist, administrative, or customer service role is preferred.
• Sales experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• A passion for animals and ability to interact comfortably with dogs of all sizes and temperaments.
• Availability to work flexible hours, including weekends and holidays.

Physical Requirements:

• Ability to stand, sit, and move around for extended periods.
• Comfortable working in an environment with dogs.
• Ability to lift up to 40 pounds.

Why Work at Camp Bow Wow?

• Fun and dynamic work environment with friendly team members and playful pets.
• Opportunities for growth and development within the company.
• Discounts on pet care services.
• Hands-on experience working with animals.