Front Desk Attendant

Troon; Crested Butte (CO); On-site; USD 26,000 - 32,000; Full time

Job summary

Troon is seeking motivated Front Desk Attendants in Crested Butte, CO. You will deliver friendly service to guests, support racquets staff, and help with shop operations and merchandise sales. Beginners are welcome; tennis knowledge is a plus but not required.

Flexibility is key, with weekend and holiday availability. Pay ranges from $19.00 to $23.00 per hour, dependent on experience and qualifications.

Qualifications

• High school diploma or GED; or 0–3 months related experience and/or training.
• Ability to read and speak English to communicate with customers and co-workers.
• Retail sales experience is preferred.
• Proficiency with POS and basic computer applications.

Responsibilities

• Performs opening and closing procedures as determined by management.
• Responsible for accountability of POS transactions made.
• Collects applicable fees from members/guests as they arrive.
• Makes court, clinic, lesson and event reservations by phone or in person.
• Assists Membership Manager with member outreach and the member experience.
• Assists with monthly inventories when applicable.
• Works with coaches to facilitate orderly start and play times.
• Follows safe work practices in job performance.
• Maintains regular and reliable attendance.
• Performs other duties as required.

Skills

Customer service

Communication

Interpersonal skills

POS familiarity

Merchandise knowledge

Education

High school diploma or GED

Tools

POS systems

Microsoft Office

Social media

Job description

Ideal candidates are highly motivated, customer service-centric, and possess strong communication and interpersonal skills. Front Desk Attendants offer friendly and expedient service to the property’s guests and assist the racquets professional staff in shop operations, merchandise sales and other related activities. Beginners are welcome – while knowledge of tennis is preferred, previous experience is not required for the position.

Ideal candidates have flexible schedules with availability to work weekends and holidays as needed.

Pay Range: $19.00-23.00/hour based on experience

Responsibilities

• Performs opening and closing procedures as determined by management.
• Responsible for accountability of POS transactions made.
• Collects applicable fees from members/guests and outside patrons as they arrive.
• Makes court, clinic, lesson and special event reservations, in person or by phone.
• Assists Membership Manager with member outreach, delivering the highest standard member experience.
• Assists with monthly physical inventories if applicable.
• May work with coaches to facilitate orderly start and play times.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required/needed.

Education And Experience Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking. customers or co-workers, the manuals for the equipment the associates may use are in English).
• Retail sales experience is preferred.
• Computer proficiency including but not limited POS, Microsoft Office applications, social media and other programs related

Working Conditions

• Frequently stands and uses hands, reaches with hands and arms, talks or hears.
• Regularly walks, sits, climbs, balances, stoops, kneels, crawls or crouches.
• Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.
• Occasionally works in outdoor weather conditions.
• Noise level is moderate .