Front Desk Associates Westwood

Equinox; California; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic community focused on high performance living as a Front Desk Associate. In this role, you will be the welcoming face of the organization, greeting members and guests with enthusiasm while providing exceptional customer service. Your responsibilities will include managing membership IDs, answering queries, and ensuring a clean and orderly environment. This is a fantastic opportunity to thrive in a vibrant workplace where your contributions matter. If you are passionate about fitness and enjoy working in a collaborative setting, this position is perfect for you. Discover your potential and help others maximize theirs in a supportive and energetic atmosphere.

Benefits

Competitive Salary

Complimentary Club Membership

Commission Opportunities

Incentives for Personal Training

Discounts on Spa Services

Discounts on Shop Products

Qualifications

• 1+ year in customer service or related experience required.
• Must effectively communicate in person, via email, and phone.

Responsibilities

• Greet members and guests professionally and maintain a clean work area.
• Answer phones and respond to member questions and concerns.
• Provide high-level customer service to all members and guests.

Skills

Customer Service

Communication Skills

Professionalism

Reliability

Energetic Personality

Friendliness

Education

High School Diploma or GED

Tools

Computer Literacy

Job description

OUR STORY

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OUR CODE

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization.

• Professionally greet members and guests.
• Scan membership ID’s upon members' entrance.
• Answer phones professionally.
• Respond to member questions, concerns, and discrepancies.
• Update members’ accounts if needed.
• Maintain an orderly and clean work area.
• Ability to work opening/closing/mid-day shifts.
• Ability to tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Aid other departments with related tasks.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.

ESSENTIAL PHYSICAL REQUIREMENTS

• Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height.
• Must be able to perform pushing, pulling, and lifting up to 50lbs at a time.

ADDITIONAL INFORMATION

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• Competitive salary, benefits, and industry leading commission opportunities for club employees.
• Complimentary Club membership.
• Perks and incentives with our products and services including Personal Training, Pilates, Spa, and Shop.

Pay Transparency - $17.28/hour

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.