Front Desk Associates, Studio City

Equinox; Los Angeles (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive salary and benefits

Complimentary Club membership

Perks and incentives with products and

services including personal training,

Job summary

Equinox Studio City is seeking a Front Desk Associate to warmly greet members and guests, answer phones, and handle inquiries with professionalism. This role emphasizes outstanding customer service and seamless member experiences in a high-energy club environment.

Located at The Shops at Sportsmen's Lodge, this position requires flexible shifts and a proactive, friendly attitude. Benefits include complimentary club access and opportunities for growth within the Equinox community.

Qualifications

• Minimum of 1 year in customer service or related experience preferred
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone

Responsibilities

• Greet members and guests in a professional manner
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts as needed
• Maintain an orderly and clean work area
• Work opening/closing/mid-day shifts
• Tour members and provide high-quality service
• Assist other departments with related tasks

Skills

Customer service

Communication

Phone etiquette

Professionalism

Education

High school diploma/GED

Tools

Computer literacy

Job description

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands,SoulCycle and Equinox Hotelsare all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver

OUR CODE

We are passionate abouthigh performance livingand we practice what we preach – investing time in our own health and fitness.We believe that everyone has untapped potential within them and it takes adisruptive approachto unleash it. Wedream bigand don’t settle for the status quo. Wesweat the details. We never accept less than110%tohelp each otherdeliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now,what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We valuehumilityand ateam approachat every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

We are seeking Front Desk Associatesfor our up and coming, state of the art Studio City location. Located in The Shops at Sportsmen's Lodge-a recreation hub for early Hollywood stars and now a shopping and dining destination, Equinox Studio City marries history and high-performance. Enjoy an urban oasis of mid-century accents and contemporary architecture.

• Professionally greet members and guests
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Pay Transparency: $17.87 per hour

Qualifications

• Minimum of 1 year in customer service or related experience preffered
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone

ESSENTIAL PHYSICAL REQUIREMENTS

• Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
• Must be able to perform pushing, pulling and lifting up to 50lbs at a time

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website athttps://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.