Front Desk Associates, South Bay

SmartRecruiters, Inc.; Los Angeles (CA); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

Competitive salary & benefits

Complimentary Club membership

Perks with Personal Training, Pilates,

Spa and Shop access

Job summary

Equinox is seeking a friendly front desk associate in Los Angeles to greet members and guests, answer calls, and respond to inquiries. You will update accounts, keep the club area tidy, and support other departments as needed, ensuring an exceptional guest experience.

The role emphasizes effective communication in person, by email, and over the phone, with shifts including opening, closing, and mid-day hours. Prioritizing health and fitness is a plus for the team.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED or equivalent work experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Greet members and guests professionally.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts as needed.
• Maintain an orderly and clean work area.
• Work opening/closing/mid-day shifts.

Skills

Customer service

In-person communication

Phone & email

Education

HS diploma/GED

Tools

Computer literacy

Job description

WHO WE ARE

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.

We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren’t slogans here, they’re how we work. At Equinox, colleagues don’t just support the business; they shape the future of wellness. Because for us, it’s not fitness. It’s life.

WHAT WE DO

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work. Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Job Description

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING

• Professionally greet members and guests
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Provide club tours to new members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Qualifications

THE SUCCESSFUL CANDIDATE MUST HAVE THE FOLLOWING ATTRIBUTES

• Minimum of 1 year in customer service or related experience
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone

ESSENTIAL PHYSICAL REQUIREMENTS

• Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
• Must be able to perform pushing, pulling and lifting up to 50lbs at a time

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

Pay Transparency: $18.47/hr

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.