Front Desk Associates, Seaport

Equinox; Boston (MA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Complimentary Club membership

Commission opportunities

Pay Transparency: $15/hr

Job summary

Equinox Seaport in Boston is seeking energetic Front Desk Associates to join our team. You will professionally greet members, scan IDs at entry, answer calls, and assist with member questions and updates.

Ideal candidates bring at least 1 year in customer service, a high school diploma or equivalent, and a friendly, outgoing demeanor. This role requires openness to opening/closing shifts and a passion for fitness.

Qualifications

• Minimum 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Friendly, energetic, and professional; able to communicate in person, via email, and via phone.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant, and outgoing.

Responsibilities

• Professionally greet members and guests.
• Scan membership IDs upon entrance.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members' accounts if needed.
• Maintain an orderly and clean work area.
• Ability to work opening/closing/mid-day shifts.
• Provide the highest level of customer service to members, prospective members, and guests.
• AID other departments with related tasks.

Skills

Customer service

Greet members

Phone etiquette

Communication

Teamwork

Flexible schedule

Education

High school diploma or GED

Tools

POS systems

Computer literacy

Job description

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Seaport Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization

• Professionally greet members and guests
• Scan membership ID's upon members entrance
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members' accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

• Minimum of 1 year in customer service or related experience
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone

ESSENTIAL PHYSICAL REQUIREMENTS

• Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
• Must be able to perform pushing, pulling and lifting up to 50lbs at a time

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop
• Pay Transparency: $15/hr

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/ All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.