Front Desk Associate - Unaccompanied Housing

Navy Region Northwest Fleet and Family Readiness (FFR); Bangor Station (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Navy Region Northwest Fleet and Family Readiness (FFR) seeks a front desk housing clerk for NBK Bangor to support Unaccompanied Housing services. You will handle guest information, process room assignments and maintain records in the housing system.

Responsibilities include answering inquiries, ensuring security and privacy, handling complaints, and coordinating with housing staff to ensure smooth operations and guest satisfaction.

Qualifications

• Knowledge of hospitality operations goals, standards and regulations.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience delivering excellent customer service.
• Basic arithmetic skills.
• Ability to carry out day-to-day lodging operations independently.
• Ability to maintain records and compile reports.
• Strong written and verbal communication skills.

Responsibilities

• Answers questions regarding housing facilities and local resources.
• Provides professional customer service for all guests and ensures privacy.
• Ensures security of all guests and maintains safety procedures.
• Handles resident complaints and escalates when needed.
• Professionally answers phones and routes calls to appropriate staff.
• Verifies eligibility and assigns units per Unaccompanied Housing policy.
• Documents room transfers and maintains housing system records.
• Maintains front desk area and inventory of keys and supplies.

Skills

Hospitality operations

Customer service

Microsoft Office

Arithmetic

Communication

Education

There is no education requirement for this position.

Job description

Summary

Support the Military's Quality of Life programs! The Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC) provides fitness, recreation, lodging and food and beverage programs for service members, their families, retired military and civilian employees. This position is assigned to the Non-Appropriated Fund (NAF) Unaccompanied Housing; Fleet Readiness; Commander, Navy Installations command (CNIC);

NBK Bangor

Duties

• Answers questions regarding housing facilities; and provides information to service members regarding local resources, on-base facilities and activities.
• Provides quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times.
• Ensures security of all guests is maintained at all times.
• Ensures guest privacy is maintained at all times.
• Handles customer complaints, referring to manager or higher authority as necessary.
• Professionally answers phones and transfers calls to appropriate individuals.
• Verifies eligibility and ensures unit or room assignments are made following guidance in Unaccompanied Housing Operations Manual and local policy.
• Properly executes and documents room transfers.
• Assigns residents to ensure "best and highest use" of UH inventory.
• Ensures check-in and check-out transactions are accurately recorded in the automated military housing system (e.g. Enterprise Military Housing or similar) and prepare reports from the system when required.
• Safeguards residents' personally identifiable information.
• Creates new and replacement key cards per local policy and guidance.
• Maintains inventory of all keys/keycards and any other supplies maintained at the front desk.
• Provides new residents with linen sets (i.e. bed in the bag).
• Provides new residents with welcome aboard information, instructions and resources.
• Facilitates the new resident orientation brief.
• Receives and follows up on resident trouble calls, ensuring the appropriate department is contacted for resolution.
• Reports any resident complaint or concern to the front desk supervisor. If the issue is an emergency (e.g. personal assault, fire), immediately follows local emergency procedures.
• Enforces UH guest and visitor policies and ensures the building resident, UH staff member, or responsible RA escorts non-residents at all times.
• Keeps the front desk and lobby area clean and neat.
• Performs other related duties as assigned.

Requirements

Conditions of employment

• Successful completion of National Agency Background (NACI) Check required.
• This position involves work on workdays and may involve weekends, and holidays, as well as rotating shifts, often consisting of other than normal duty hours.
• Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis.
• May be required to possess valid driver’s license as travel to other facilities within normal scope of duties may be required. Must have reliable transportation.

Qualifications

• Knowledge of the goals, basic principles, concepts, standards, and regulations related to hospitality operations.
• Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook) and others.
• Skill in providing excellent customer service obtained through prior experience and training.
• Skill in basic arithmetic.
• Ability to competently and independently carry out day to day lodging operations.
• Ability to maintain records, compile and organize data for reports.
• Ability to communicate effectively both orally and in writing.

Education

There is no education requirement for this position.

Additional information

Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Northwest Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.