Front Desk Associate: Santa Monica (Part-Time)

Dermalogica; Santa Monica (CA); On-site; USD 2,342,000 - 2,617,000; Full time

Benefits offered by this job

Competitive Compensation

Monthly Product Allowance

Wellness programs

Education/training programs

Job summary

Dermalogica, the world’s leading professional skincare brand, seeks a Front Desk Associate at our flagship West Hollywood store. You will build customer relationships, offer personalized skincare advice, and help achieve store goals in a fast-paced retail setting.

Ideal candidates have at least 1 year of retail experience, strong communication skills, and a passion for skincare. Proficiency with MS Office and a willingness to learn Dermalogica protocols will be valued.

Qualifications

• Minimum 1 year of retail experience.
• Salon/spa experience preferred.
• Strong communication and time management.
• Proficient with MS Office suite.
• Able to work the following schedule: Friday 11:30am–8pm, Saturday 8:30am–5pm, Sunday 8:30am–5pm, Monday 2pm–8pm.

Responsibilities

• Educate and inspire customers to experience Dermalogica concepts and FaceMapping.
• Build lasting relationships with customers through personalized skincare advice.
• Meet monthly and yearly retail and service productivity goals.
• Provide exceptional customer service and follow-up.
• Utilize Dermalogica concepts during consultations on the retail floor.
• Collaborate with the Lead Skin Therapist to learn Dermalogica Protocols for Pro30 and Pro60 treatments.
• Stay up-to-date with products, technology, and treatments.

Skills

Customer service

Communication

Retail experience

Skincare knowledge

MS Office

Tools

MS Word

Excel

Outlook

Job description

As the world's largest and most respected professional skincare company, our entrepreneurial spirit fosters personal well-being, creativity, integrity, a fast-paced culture, and a hands‑on environment that encourages employees to be their best, bringing innovative solutions to reach the skincare professional and consumer. We're about change, innovation, and results. You will find that Dermalogica is a very special place, with tremendous opportunities ahead for us, all building upon a record of achievement.

Dermalogica stands tall as a beacon in the professional skincare realm, winning the trust of skin therapists across the globe. As a shining gem in the crown of the Unilever Prestige family, our commitment isn't just to nurture skin, but also to redefine industry standards with revolutionary skincare innovations. With a commitment to innovation, sustainability, and excellence, Dermalogica has been at the forefront of the skincare industry for over three decades. Bolstered by our International Dermal Institute – the apex of post-graduate skin and body therapy training – we are on an exhilarating journey of expansion. And you could be a part of this adventure!

What You’ll Do

Are you passionate about skincare and ready to embark on an exciting journey with a global leader in the industry? Dermalogica is seeking a dedicated and enthusiastic Front Desk Associate to join our team at our flagship store in West Hollywood. In this role, you will play an integral role in building lasting customer relationships, providing personalized skincare advice, and contributing to the achievement of overall store goals and objectives. This is your opportunity to gain hands‑on experience in a dynamic retail environment and become part of a brand that is committed to transforming skin health.

Key Responsibilities

• Educate and inspire customers to experience all Dermalogica concepts, focusing on FaceMapping and increasing retail product awareness.
• Build strong and lasting customer relationships by delivering personalized skincare advice and solutions.
• Achieve personal key performance indicator (KPI) goals and collaborate with the team to accomplish overall goals and objectives.
• Provide exceptional customer service and follow-up, ensuring each customer feels a
• Meet monthly and yearly retail and service productivity expectations.
• Utilize FaceMappings, Skin Lessons, and other Dermalogica concepts during skincare consultations on the retail floor.
• Collaborate with the Lead Skin Therapist to learn Dermalogica Protocols for Pro30 and Pro60 treatments.
• Stay up-to-date with the latest products, technology, ingredients, and treatments in the skincare industry.
• Maintain store policies, cleanliness, and organization.

What You’ll Bring

• Minimum of 1 year of experience in the retail industry.
• Preferred 1 year of experience in a salon/spa environment.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent communication, interpersonal, and time management skills.
• Clear and precise written and verbal communication skills.
• Strong people skills to engage and connect with customers and colleagues.
• Meticulous work approach with a dedication to cleanliness and a proactive attitude.
• A passion for skincare and a desire to learn and grow in the industry.
• Able to work this schedule: F riday 11:30am-8pm , Saturday 8:30am-5pm, Sunday 8:30am-5pm, Monday 2pm-8pm

What We Offer

• Competitive Compensation
• Monthly Product Allowance
• Wellness programs
• Education/training programs

Why Join Us?

• A Legacy of Success: Dermalogica is the preferred choice of Skin Therapists worldwide, renowned for our exceptional skincare line and industry-leading postgraduate education. We have a record of achievement and are committed to building upon our brand's legacy.
• Entrepreneurial Spirit and Innovation: At Dermalogica, we foster an entrepreneurial spirit and encourage our employees to bring their best ideas to the table. You'll have the opportunity to make a difference and contribute to our success by implementing innovative solutions that reach skincare professionals and consumers.
• Backed by Unilever: In 2015, Dermalogica became part of the Unilever family, one of the world's largest and most successful consumer goods companies. While operating as an independent business, we now have access to cutting-edge capabilities and resources, empowering us to win in our markets.

The expected base hourly pay rate is $17.00-19.00 The exact base hourly rate is determined by various factors including experience, skills, education, geographic location, and budget. This role is eligible for participation in our company bonus plan, rewarding personal performance and company results.

Dermalogica LLC, a Unilever Prestige Brand, embraces diversity, equity, and inclusion. We are committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better

Dermalogica was founded by a skin therapist, so we know how to create custom skin care solutions that work – not just today, but for life. We offer professional-grade skin care education, products, and services to skin therapists and customers alike.