Front Desk Associate Part Time Weekend PM

Planet Fitness - Easy Mile Fitness; Fort Myers (FL); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in the fitness sector is seeking enthusiastic Front Desk Associates to join their dynamic team. This role is perfect for individuals who thrive in a customer-centric environment and are passionate about promoting a welcoming atmosphere. As a Front Desk Associate, you will play a crucial role in ensuring members feel valued and supported on their fitness journeys. Your responsibilities will include greeting guests, addressing inquiries, and maintaining cleanliness throughout the facility. With a commitment to integrity and teamwork, you'll contribute to a positive experience that aligns with the company's mission of fostering health and wellbeing in the community.

Benefits

Free Black Card Membership

401(K) and Roth Retirement Savings Plan

Employee perks and discounts

Engaging team-building competitions and social events

Qualifications

• 6-12 months of experience in a customer service environment preferred.
• Willingness to become CPR/AED Certified (Training provided).

Responsibilities

• Greet members and assist with questions as they check in.
• Resolve member concerns and escalate to a Manager as needed.
• Perform regular cleaning and sanitizing of exercise equipment.

Skills

Customer Service

Communication Skills

Punctuality

Reliability

Integrity

Empathy

Motivational Skills

Education

High School Diploma

Tools

Basic Computer Skills

Job description

Who We Are:

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

We are looking to fill this position with a schedule of Saturday and Sunday from 3PM-9PM.

Who You Are:

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

About the Front Desk Associate Role:

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities for the Front Desk Associate also include:

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Resolve member concerns and escalate to a Manager as needed.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

More reasons to join Planet Fitness!

• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plan
• Employee perks and discounts
• Engaging team-building competitions and social events

About Your Qualifications:

• 6-12 months of experience in a customer service environment is preferred
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency