Front Desk Associate (Part Time)

FirstService Residential; Atlanta (GA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Dental and vision insurance

Supplemental benefits

Job summary

FirstService Residential in Atlanta, GA is seeking a part-time Front Desk Associate to greet residents and guests, manage access, and handle deliveries. This role works largely independently and requires strong customer service and organizational skills.

You will monitor the building, assist with safety procedures, and maintain daily records. Part-time schedule 16 hours per week, with various shifts, and eligible for dental and vision benefits.

Qualifications

• Excellent customer service skills.
• Ability to read, analyze, and interpret procedures and leases.
• Strong communication and interpersonal skills.
• Ability to stay positive in a fast-paced environment.

Responsibilities

• Greet and direct residents, guests, and invitees.
• Monitor and control access to the building.
• Handle deliveries and packages.
• Greet, check in/out service providers and visitors.
• Monitor the fire alarm emergency response system.
• Resolve and follow up on complaints.
• Maintain daily records and forms.
• Follow safety procedures and maintain a safe work environment.

Skills

Customer service

Communication

Organizational skills

Problem solving

Interpersonal skills

Procedures comprehension

Job description

The Front Desk associate is the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. They provide quality service to our customers.

Your Responsibilities

• Greeting and directing residents, guests, and invitees
• Monitoring and controlling access to the building
• Handling deliveries and packages
• Stands, greets, and engages residents; checks guests and service providers in/out
• Monitoring the fire alarm emergency response system
• Resolving and following up on all complaints/issues
• Maintaining daily records and forms
• Follows safety procedures and strives to maintain a safe work environment
• Other duties as needed.

Skills & Qualifications

• Critical thinking, problem solving, judgement and decision‑making abilities are necessary.
• Ability to maintain positivity and diplomacy in a fast‑paced environment.
• Excellent organization, motivation and interpersonal skills.
• Critical thinking, complex problem solving, judgment and decision‑making ability.
• Excellent customer service skills
• Ability to communicate and provide guidance.
• Ability to read, analyze and interpret technical procedures, leases and/or regulations

Physical Requirements

• Ability to work under usual office conditions.
• Ability to work at a personal computer as well as be on the phone for extended periods of time.
• Must be able to stand, sit, walk and occasionally climb.
• The incumbent must be on call at all times and able to work extended and flexible hours and weekends as needed.
• Physical demands include ability to lift up to 50 lbs.
• Ability to detect auditory and/or visual emergency alarms.

What We Offer

As a part‑time non‑exempt associate, you will be eligible for full supplemental benefits to include your choice of dental and vision.

Compensation

$19 - $21.50 / Hour

Schedule

Part Time 16 hours per Week (7:00am to 3:00pm | 3:00pm to 11:00pm | 11:00pm to 7:00am)

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.