Front Desk Associate- One Cardinal Way

De Twee Bruggen; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

De Twee Bruggen seeks a Resident Services Associate in St. Louis, MO, to deliver exceptional service to residents and guests. You will handle inquiries, resolve issues, and maintain records in a premier luxury apartment community.

The ideal candidate will have 1-2 years in customer service, a strong attention to detail, and excellent communication skills. A High School Diploma or GED is required. Join us to enhance the living experience at One Cardinal Way.

Qualifications

• 1-2 years of experience in customer service and resident retention.
• Ability to handle sensitive information with discretion.
• Experience in security detail and hospitality preferred.

Responsibilities

• Serve as the first point of contact for residents and guests.
• Maintain property activity records and security logs.
• Resolve questions or concerns raised by residents.

Skills

Attention to detail

Organizational skills

Interpersonal communication

Customer service experience

Proficiency in Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Telephone systems

Job description

Inspired by eras of greatness and designed for modern living, One Cardinal Way offers a luxury residential experience in the heart of St. Louis’ premier Ballpark Village neighborhood.

We are seeking a Front Desk team member to help deliver exceptional service to our residents and guests. At One Cardinal Way, the game day experience starts at home—unmatched amenities, elevated apartment living, and breathtaking views of Busch Stadium, the Gateway Arch, the Mississippi River, and the St. Louis skyline.

Located just steps from dining, entertainment, and the excitement of downtown St. Louis, One Cardinal Way provides a one‑of‑a‑kind living experience with home plate views from the comfort of the building. This is an opportunity to join a premier luxury apartment community and be part of the St. Louis Cardinals family.

We are currently seeking a Resident Services Associate in our St. Louis, MO location. This position coordinates general business office activities of an apartment community, communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates, serves as the first point of contact, and plans, implements and promotes social and recreational programs for property residents.

Essential Duties & Responsibilities

• First point of contact with residents and guests. Communicates with residents and guests regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates.
• Prepares service requests, maintains key logs, maintains property activity records inclusive of security concerns and residential complaints, and facilitates maintaining the front line of the building to ensure the property maintains its controlled entry policies.
• Maintains working knowledge of leasing policies and procedures. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Serves as the property liaison between residents and all property personnel not limited to the corporate department.
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.
• Receives, logs and distributes packages to residents and obtains signature for package delivery.
• Performs administrative functions including answering and screening telephone calls, typing and proofreading materials, scheduling appointments, screening and distributing incoming mail, maintaining files and records, scheduling meeting rooms, and other duties as assigned.
• Conducts front line screenings of guests upon arrival including questionnaires and temperature screenings.
• Other duties as assigned.

Skills

• Strong attention to detail, follow‑up and excellent organizational skills.
• Ability to treat sensitive/confidential information with appropriate discretion.
• Strong sense of urgency, adaptability, flexibility and resourcefulness.
• Ability to function professionally under pressure while managing multiple concurrent projects and deadlines.
• Proven competencies in software applications and programs, particularly Microsoft Office, including Excel, Word, Power Point, and Outlook. Excellent word processing and file management skills.
• Good working knowledge of office equipment and procedures including computers, photocopiers, printers, fax machines, mailing equipment, telephone systems, filing systems, etc.
• Must possess personal tact, discretion and good judgment. Excellent interpersonal, written and verbal communication skills.
• Strongly prefer experience in security detail, hospitality, and customer focused roles.
• Ability to learn and comply with legal and contractual requirements, including proven success ensuring customer compliance with contract terms.
• Ability to resolve customer complaints by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the guest.
• Ability to organize activities and manage time efficiently to meet commitments and adapt to changing priorities, including unscheduled customer interactions in person and via phone and accommodating customer requests to reschedule appointments.
• Ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism when faced with agitated individuals.
• Ability to work weekend and evening hours.

Supervisory Responsibility

This position has no supervisory responsibilities.

Education & Experience

• High School Diploma or GED.
• 1-2 years of required experience in Customer Service and Resident Retention.

Working Conditions

This job operates in a professional office environment with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The office support worker may have to spend long hours sitting and using office equipment and computers, which can cause muscle strain. Light lifting of supplies and materials may be required from time to time.

Environmental Conditions

The office may be busy and noisy, requiring excellent organizational and time‑management skills to handle frequent interruptions and meet resident, client, and contractor needs.

Sensory Demands

Use of the computer may cause eye strain and occasional headaches. The busy environment may also make it difficult to concentrate.

Mental Demands

Managing a number of requests and situations simultaneously with tight deadlines can cause stress.