Front Desk Associate / Night Audit

Hotel Talent New York City; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a Front Desk Agent who can create memorable experiences for guests. In this role, you will be the first point of contact, ensuring that every guest feels welcomed and valued. Your ability to solve problems and communicate effectively will be key in providing exceptional service. This position offers a clear professional development path, allowing you to advance within the front office team. If you have a passion for hospitality and enjoy engaging with people, this opportunity is perfect for you.

Qualifications

• Excellent English communication skills required.
• Ability to handle cash and credit card transactions.

Responsibilities

• Provide exceptional service and a warm welcome to guests.
• Check guests in and out using computer systems.

Skills

Customer Service

Problem Solving

Communication Skills

Cash Handling

Tools

Computer Software

Job description

We are seeking a candidate open to working 3-day and two overnight shifts. Often, the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the exclusive brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

Professional Development Path:

Front Office Supervisor > Assistant Front Office Manager > Front Office Manager

As a Front Desk Agent, you will:

1. Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
2. Welcome and serve guests in person and over the phone every day.
3. Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals:

To be successful in this role, you must have excellent English communication skills and be able to read, write, and speak fluently. You will regularly use a computer and different software. This position requires continuous movement; occasionally, you must lift or move up to 20 pounds.

Rate of Pay:

* For applicants working in NYC, the anticipated compensation range for the position is $20.00 to $22.00 per hour. The hourly rate offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.

Source: Hospitality Online