FRONT DESK ASSOCIATE-HOTEL HOSPITALITY

Fairfield Inn O'Hare; Des Plaines (IL); On-site; USD 19,000 - 25,000; Part time

Job summary

Fairfield Inn O'Hare in Des Plaines, IL is seeking a part-time Front Desk Associate. The role requires guest check-in/check-out, proactive customer service, and acting as Manager on Duty when scheduled. You will handle phone inquiries, upsell rooms, and maintain front desk operations with a focus on guest satisfaction.

Strong English communication, computer proficiency, and the ability to stand for long periods are essential. Weekend/holiday availability is required.

Qualifications

• High school diploma or equivalent.
• Ability to speak fluent English.
• Strong computer and typing skills, tech-savvy.
• Stand for long periods behind the desk and front office areas.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects, products, and computer equipment.
• Willing to work weekends, and/or holidays.

Responsibilities

• Provide prompt, friendly, courteous, and professional guest service.
• Ability to perform check-in / check-out of hotel guests in a timely and professional manner.
• Act as the Manager on Duty (MOD) when scheduled.
• Register guests, issue room keys, provide information on hotel services, local area and room location.
• Answer phones in a prompt and courteous manner.
• Upsell rooms where possible to maximize hotel revenue.
• Be proficient on the use of the Property Management System.
• Complete all brand trainings and log on to Brand Portal as required.
• Follow hotel operating procedures and protect guest and employee safety.

Skills

Fluent English

Guest service

Communication skills

Team player

Education

High school diploma or equivalent

Tools

PMS

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Des Plaines, IL, US

Reports To: Front Office Manager, General Manager

Requirements:

• High school diploma or equivalent
• Ability to speak fluent English
• Strong computer and typing skills, tech-savvy
• Stand for long periods of time behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects, products, and computer equipment
• Willing to work weekends, and/or holidays.

General Responsibilities:

• Provide prompt, friendly, courteous, and professional guest service.
• Ability to perform check-in / check-out of hotel guests in a timely and professional manner
• Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities:

• Register guests, issue room keys, provide information on hotel services, local area and room location.
• Answer phones in a prompt and courteous manner.
• Upsell rooms where possible to maximize hotel revenue.
• Be proficient on the use of the Property Management System.
• Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn the brand requirements needed for their position.
• Have a good understanding of all of hotel operating procedures.
• Accurately process all cash and credit card transactions in accordance with the established procedures.
• Respond appropriately to guest complaints and guest requests and make appropriate service recovery actions to ensure total guest satisfaction.
• Perform other duties as assigned including guest room tours, special guest requests, breakfast set up, cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.
• Read and document all events, incidents in the communication log.
• Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
• Ensure processes are followed to protect the identity, safety and security of the guests and fellow employees.
• Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.
• Be willing and able to work any shift.
• Have complete knowledge of room types and offered rate plans.
• Fully understand the hotel's franchise policy on guaranteed reservations and no- shows.
• Process cancellations and modifications to reservations.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
• Promote teamwork and quality service through daily communications and coordination with other departments.

• Excellent communication and customer service skills
• Pleasant personality
• Good team player
• Good listener
• Well-groomed and professional appearance
• Open with praise and discrete with criticism

Performance Standards:

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and