Front Desk Associate - Homewood Suites Nashua

Colwen Management Inc; Nashua (NH); On-site; USD 28,000 - 42,000; Part time

Job summary

An established industry player is looking for a friendly Front Desk Associate to join their team at a premier hotel. This role involves welcoming guests, managing reservations, and ensuring exceptional service throughout their stay. Ideal candidates will have a passion for customer service, strong communication skills, and a knack for organization. You'll be part of a dynamic team in a vibrant environment, where every day brings new opportunities to make guests feel at home. If you're ready to contribute to a welcoming atmosphere and grow your career in hospitality, this position is perfect for you.

Benefits

Medical Insurance with Company-Funded HRA

Vision Insurance

Flexible Spending Accounts

Paid Time Off Programs

Employee Assistance Program

401K Plan with Employer Match

Hotel Discount Travel Program

Exclusive Associate Discounts

Training and Development Programs

Qualifications

• One year of related experience in hotel preferred.
• Excellent verbal and written communication skills required.

Responsibilities

• Operate the front desk and assist guests with inquiries.
• Provide exceptional guest service and manage check-ins/outs.

Skills

Customer Service

Verbal Communication

Written Communication

Organizational Skills

Interpersonal Skills

Attention to Detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Property Management System

Job description

Front Desk Associate - Homewood Suites Nashua

Job Category: Rooms Front Office

Requisition Number: FRONT003220

Posted: April 21, 2025

Part-Time

On-site

Location

Homewood Suites by Hilton Nashua
15 Tara Blvd
Nashua, NH 03062, USA

Homewood Suites Nashua, a Colwen Hotels Property, is seeking a friendly, customer service focused Front Desk Associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
• Maintain knowledge of upcoming events, local area, and hotel offerings.
• Ensure prompt delivery of billing to guests.
• Process all payments types e.g. charges, cash, checks, debit or credit cards.
• Discreetly handle confidential guest information.
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned.

Requirements:

• One year of related experience, hotel preferred
• Prior Brand experience preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service skills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V