Front Desk Associate / Guest Service Agent

Priority Dispatch Corp.; Tifton (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Agent responsible for delivering exceptional guest service during check-in and throughout their stay. The ideal candidate will have a high school diploma, customer service experience, and excellent communication skills. This full-time position offers opportunities for career development in a respectful environment.

Qualifications

• Experience in a hotel or related field preferred.
• Computer experience required.
• Ability to communicate effectively in English.

Responsibilities

• Provide attentive service to all guests during check-in, throughout their stay, and at checkout.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Answer guest inquiries about hotel services and facilities.

Skills

Customer Service

Communication

Education

High School Diploma or equivalent

Job description

Job Details

Level: Entry

Job Location: Comfort I&S Tifton - Tifton, GA

Position Type: Full Time

Education Level: High School

Salary Range: $12.00 - $12.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Hospitality - Hotel

Description

Job Summary
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Education & Experience

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Ability to type and/or edit data on a keyboard at 45 wpm for extended periods of time
• Ability to sit at a computer workstation for prolonged periods of time
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 30 lbs
• Ability to work in varying temperatures.
• May be exposed to mechanical, electrical, chemical and fume hazards

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Williams Investment Company standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Williams Investment Company Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Ability to read, write and communicate effectively in English, both written and verbal
• Perform other duties as requested by management.

Fundamental Requirements

• Greet and welcome all guests approaching the Front Desk.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log daily.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.