Front Desk Associate - Full-Time (Massapequa Park, NY)

PM Pediatrics; Massapequa, Northern (NY, KY); Hybrid; USD 37,000 - 46,000; Full time

Job summary

PM Pediatrics in Massapequa Park, NY is seeking a Front Desk Associate to welcome families and support the medical team with efficient check-in and registration.

The role emphasizes HIPAA-compliant data handling, exceptional customer service, and teamwork in a fast-paced pediatric environment. A high school diploma is required; experience in healthcare is preferred. Flexible schedule and multi-tasking are expected.

Qualifications

• Greet families professionally in person and on the phone.
• Register patients and update demographics, insurance, and payments with HIPAA compliance.
• Maintain accuracy and confidentiality of patient records.
• Coordinate with clinical staff to support patient flow and care.

Responsibilities

• Greet families professionally both in person and on the phone.
• Register patients and maintain accurate accounts with HIPAA-compliant data.
• Monitor patient flow and assist families with registration processes.
• Collaborate with site leadership to resolve patient issues and inquiries.

Skills

Customer service

Telephone skills

Communication

Team player

Education

High school diploma

Tools

Microsoft Office

Job description

## Front Desk Associate - Full-Time (Massapequa Park, NY)Apply: New York - Massapequa Park: Full time: Posted 8 Days Ago: 2026-R1359It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*## ## **Summary**The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.## ## **Description**## To perform this job successfully and provide our families with a First-class **Experience** that is **Efficient** and **Accurate**, an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.* Greets families professionally both in person and on the phone.* Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed* Accesses empathy and active listening in difficult interpersonal situations* Supports patient care quality initiatives as directed* Coordinates escalations and urgent issues to ensure timely and complete resolutions* Collaborates and communicates with site leadership to facilitate management of complex patient issues* Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit* Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process* Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology* Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance* Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage* Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines* Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling* Executes other duties as assigned#LI-MO1## ## Qualifications* Team player that can function independently in a fast-paced environment* Intermediate skills with Microsoft Office Suite.* Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason* Excellent customer service and telephone skills* Strong verbal and written communication skills* Professional and friendly demeanor* Quality focused and detail oriented* Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.* Outstanding time management, organizational, and critical thinking skills* Superior situational awareness and ability to successfully react to urgent situations* Prior experience in a healthcare environment and knowledge of medical insurance preferred* Socially perceptive and ability to relate to children and how they interact with their families* Comfortability with routinely shifting demands* Navigate multiple computer systems* Prior Front Desk, concierge, customer service or other hospitality experience preferred.* High school diploma or GED