Front Desk Associate Franklin TN

The Lash Lounge Franklin - South; Franklin (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A premier salon for eyelash extensions is seeking a Front Desk Associate in Franklin, Virginia. The role focuses on providing outstanding customer service, selling memberships, and fostering a positive work environment. Ideal candidates should have at least 1 year of experience in customer service or retail, and possess strong communication skills. This full-time position offers hourly pay plus commissions and opportunities for career advancement.

Benefits

Free food & snacks

Employee discounts

Free uniforms

Paid time off

Training & development

Qualifications

• 1+ years of customer service or retail sales experience.
• Management experience is a plus.
• Strong verbal communication and listening skills are required.

Responsibilities

• Greet visitors and provide an excellent guest experience.
• Book appointments in person or by phone and text.
• Maintain a clean and inviting, spa-like environment.

Skills

Customer service experience

Retail sales experience

Strong communication skills

Organizational skills

Multitasking abilities

Tools

MindBody Software

Job description

Benefits

• Free food & snacks
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Our Culture

The Lash Lounge is the premier salon for eyelash extensions with 140+ locations in the United States. We offer a complete menu of lash and brow services including extensions, lifting, tinting, threading, brow laminations and more. When our guests visit The Lash Lounge Franklin - South, they enter a luxurious retreat designed to rejuvenate from the inside out, so that they can face the world feeling beautiful and confident. We are a community built on love, loyalty and confidence.

Who We Are Hiring

We are looking for a highly motivated and experienced Front Desk Associate for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on customer service, membership sales, retail sales and scheduling. If you have a passion for sales and providing outstanding customer service, we would love to hear from you!

Responsibilities

• Greet visitors and provide an excellent guest experience
• Book appointments in person or by phone and text
• Increase membership sales and retail sales
• Contribute to group operations, such as inventory maintenance
• Maintain a clean and inviting, spa-like environment

Required Skills

• 1+ years customer service or retail sales experience
• Management experience is a huge plus as there is room for growth
• Strong verbal communication and listening skills
• Well organized and detail oriented
• Initiates self-learning and is comfortable with educating guests on products and services offered
• Exhibits sound judgment and a strong work ethic
• Forms positive working relationships with team
• Identifies additional tasks to be completed and willingly assists others
• Ability to multitask in a fast-paced environment
• Ability to work weekends and some evenings
• Experience with MindBody Software is a plus

Why Join Our Team

• Hourly pay, commensurate with experience plus commissions on sales
• Generous discounts on services and retail products
• Opportunities for career growth and advancement

Job Type: Full Time (approximately 35 hours)