Front Desk Associate - Courtyard Reading - Part Time

Concord Hospitality Enterprises; Reading (Berks County); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Front Desk Associate who thrives in a vibrant hospitality environment. This part-time role is perfect for someone who enjoys engaging with guests and providing exceptional service. You will be the first point of contact for guests, ensuring their experience is memorable and enjoyable. With a focus on quality and community, this company values its associates and fosters a culture of respect and fun. If you have a winning personality and a passion for hospitality, this is the opportunity for you to shine and grow in your career.

Qualifications

• Strong interpersonal skills and a passion for serving others.
• Ability to handle guest concerns with professionalism and care.

Responsibilities

• Assist guests efficiently and courteously at all times.
• Maintain a high level of service and hospitality.
• Handle guest charges and cash handling procedures.

Skills

Customer Service

Communication Skills

Problem-Solving

Cash Handling

Education

High School Diploma

Job description

Front Desk Associate - Courtyard Reading - Part Time

Job Category: Front Office

Requisition Number: FRONT050687

Posted: March 28, 2025

Employment Type: Part-Time

Location

Courtyard by Marriott Reading
150 North Park Road
Reading, PA 19610, USA

Description

We are looking for a strong, independent candidate for 1-3 days per week. We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities

As a Front Desk Clerk or Guest Services Clerk, you have the responsibility to give our guests the best hospitality experience they can have by:

1. Assisting guests efficiently, courteously, and professionally at all times.
2. Maintaining a high level of service and hospitality.
3. Promptly and effectively dealing with guest concerns or issues and ensuring all are met to satisfaction in a timely manner.
4. Posting guest charges, collecting payments, and following all cash handling procedures as required by Concord.
5. Handling guest mail and messages with respect to privacy and professionalism.
6. Being knowledgeable of the hotel brand and various programs (travel programs, special offers).
7. Communicating effectively with various departments and management on guest comments and concerns.
8. Responding quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
9. Having full knowledge of hotel safety and emergency procedures.

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.