Front Desk Associate Beckley WV Hotel

VP MANAGEMENT LLC; Beckley (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a friendly and customer-oriented front desk associate to enhance guest experiences at their hotel. This role involves greeting visitors, managing phone inquiries, and ensuring the front desk area remains organized and welcoming. Ideal candidates will thrive in a fast-paced environment, possess strong communication skills, and demonstrate a commitment to providing exceptional service. Join a dynamic team where your contributions will make a lasting impression on guests and help create a positive atmosphere. If you enjoy working with people and have a knack for multitasking, this opportunity is perfect for you.

Qualifications

• 1-2 years of customer service experience required.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Greet and welcome guests, providing prompt service.
• Maintain cleanliness and organization of the front desk area.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Ability to Work Under Pressure

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Property Management Systems

Job description

The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities

• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
• Maintain cleanliness and organization of the front desk area and common areas
• Adhere to all company policies and procedures
• Handle sensitive and confidential information with discretion
• Update and maintain guest records in the reservation system
• Process payments and reconcile cash drawer at the end of each shift
• Generate reports as needed
• Stand up for 6-8 hours each day
• Handle check-in, check-out, and other transaction inquiries

Required Skills and Qualifications

• High school diploma or equivalent
• 1-2 years customer service experience
• Excellent communication skills, both written and verbal
• Friendly and outgoing personality
• Ability to stay calm and professional under pressure
• Strong organizational skills and attention to detail

Preferred Skills and Qualifications

• Previous experience working in a hotel or related industry
• Proficiency with computers and software programs, including Microsoft Office and property management systems

Job Types: Full-time, Part-time