Front Desk Associate at Scenthound Westlake

Scenthound Austin, TX; Austin (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Sales & Front Desk Associate who thrives in a customer-focused environment. This role is pivotal in driving membership sales while providing exceptional service to clients. Ideal candidates will possess a passion for dogs and a strong sales background, with opportunities for career advancement into management roles. Join a team that values training and development, and be part of a mission to promote dog health and wellness. If you're a motivated individual with a knack for sales and customer service, this position offers a rewarding path in a supportive atmosphere.

Benefits

Flexible schedule

Opportunity for advancement

Training & development

Complimentary service membership

Competitive hourly base pay

Qualifications

• Sales experience and confidence are essential for this role.
• Customer service experience in retail or restaurant settings is required.

Responsibilities

• Drive membership sales and manage customer profiles and records.
• Resolve customer concerns and retain memberships effectively.

Skills

Sales experience

Customer service

Computer proficiency

Problem-solving

Attention to detail

Time-management

Job description

Benefits:

1. Competitive salary
2. Flexible schedule
3. Opportunity for advancement
4. Training & development

Perks and Benefits:

1. Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
2. Competitive hourly base pay, plus tip
3. Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

1. Sales experience and confidence (membership sales are highly valued!)
2. Customer service experience (retail, restaurant)
3. Computer/ Technology proficiency
4. A passion for dogs and dog health & wellness!
5. Reliable transportation
6. Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

1. Drive membership sales through health and wellness education
2. Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
3. Develop membership leads; Follow up with potential members
4. Answer phone calls, schedule customer appointments, manage customer profiles and records
5. Manage cash drawer – responsible for daily cash handling
6. Manage customer expectations; Resolve customer concerns; Retain memberships
7. Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
8. Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

1. Confidence in selling services and products
2. Ability to connect with customers (both canine and human!) and provide outstanding customer service
3. Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
4. Effective communication with team members and dog parents (in person and on the phone)
5. Independently solve problems using Scenthound values and culture as a guide
6. Attention to detail
7. Time-management; Scheduling appointments efficiently
8. Accountability; hold oneself and others to Scenthound standards