Front Desk Associate

atriumhospitality; Hampton (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality is hiring for a Full-Time Front Desk Associate at Hampton Roads Embassy Suites in Hampton, VA. You will greet guests, manage check-ins/outs with warmth, resolve issues, and assist guests and teammates as the go-to problem solver.

Candidates should have customer service experience, hospitality or leadership background, a high school diploma, and ability to use hotel systems. Lifting 50 lbs required; on-site role with excellent benefits including health coverage and 401(k)

Qualifications

• Experience in customer service or guest relations.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent required.
• Comfort using hotel management systems (PMS).
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Oversee front desk operations and act as the main point of contact for guests and team members.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Assist and train new front desk staff and provide coaching.
• Resolve guest issues promptly and professionally to ensure satisfaction.
• Coordinate daily tasks such as event sheets, business center support, and lobby upkeep.

Skills

Customer service

Leadership experience

Education

High school diploma

Tools

Hotel systems

Job description

Hotel :

Hampton Roads Embassy Suites

1700 Coliseum Drive

Hampton, VA 23666

Full time

Compensation Range : 16.00

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

• The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverag e - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members-you're the friendly coach they'll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

• Customer service experience - You've got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) - This isn't your first rodeo, and it shows.
• High school diploma or equivalent - Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence - No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet - This role keeps you moving, literally.

Why Atrium:

Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy