Front Desk Associate - 2025 Season

ExplorUS; Lake Oswego (OR); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player invites you to join their team at a breathtaking location, where you can showcase your passion for customer service. This role involves providing exceptional hospitality to guests, managing reservations, and delivering insightful information about park attractions. With a commitment to career growth and development, you will be part of a dynamic environment that values your contributions. If you thrive in a fast-paced setting and enjoy creating memorable experiences for visitors, this opportunity is perfect for you. Join a team that prides itself on excellence and customer satisfaction.

Qualifications

• Minimum 1 year of front desk experience in a National Park or Resort setting.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide extraordinary hospitality and information to guests regarding tours.
• Handle guest reservations and check-ins efficiently and professionally.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Problem-Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Room Master System

Job description

Crater Lake inspires awe. The lake was formed over 7,700 years ago, when a violent eruption triggered the collapse of a tall peak. The lake is fed by rain and snow, is the deepest lake in the USA and one of the most pristine on Earth. You will gaze in wonder at its blue water and stunning setting atop the Cascade Mountain Range.

If you are looking for a unique place to work and have a passion for providing customer service, this is the spot for you! We offer our associates competitive pay and benefits, along with programs that support your career growth and development with the company. Join our team at Explor Crater Lake, LLC.

Summary of Position:

Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Responsibilities:

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park.
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience.
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies.
• Respond calmly and professionally to all guest complaints, resolving issues as appropriate and escalating to management when necessary.
• Keep front and back office areas organized and clean.
• Communicate with emergency responders, when necessary, in a calm and effective manner.
• Prepare daily deposit, drop receipts, and follow all company cash handling procedures.
• Assist other team members by sharing knowledge of Park and surrounding area.
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
• Other duties per Duties Checklist and as assigned.

Position Requirements:

• Provide excellent customer service to meet and exceed customer expectations.
• Present a positive image of the company in an upbeat, professional manner.
• Ability to work a variety of day, night, weekend, and holiday shifts.
• Ability to work independently.
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles.
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system.

Knowledge and Experience:

Education: High school diploma or equivalent.

Experience: Minimum 1 (one) year front desk/room registration experience National Park/Resort experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.