Front Desk Associate - $19/hour - $500 SOB

Massage Envy Franchising, LLC; Edina (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant community dedicated to wellness as a Front Desk Associate. In this role, you'll leverage your sales and customer service skills to connect clients with the benefits of massage and skin care. You'll play a vital role in enhancing the client experience, driving membership retention, and promoting retail products. This position offers a dynamic environment where your contributions matter, alongside a competitive compensation plan that includes free massages and health benefits. If you're passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Employer Paid Health Care

Dental Insurance

Discounts on Retail

Discounts on Services

Commission on Sales

Free Massages

Sign On Bonus

Qualifications

• Sales experience in retail or customer service is a plus.
• Strong communication and critical thinking skills are essential.

Responsibilities

• Provide exceptional customer service and support to clients.
• Drive membership sales and promote wellness programs.

Skills

Sales Skills

Customer Service

Communication Skills

Critical Thinking

Mathematical Skills

Education

High School Diploma or Equivalent

Job description

Overview

Do you love helping others and earning FREE massages while doing it?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Edina. Massage Envy is the leader in accessible massage and skin care. As a Front Desk Associate at our Massage Envy Edina franchised location, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• A healthy compensation plan that rewards your hard work with: $19/hour, $500 Sign On Bonus for full time, opportunity for FREE massages, commission for membership sales, commission for enhanced therapies, and commission on retail sales!
• Benefits that help you take care of you: Employer Paid Health Care for full time employees, AFLAC, Dental, discounts on retail, discounts on services, and the opportunity for growth.
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Training to help you grow and refine your sales and customer service skills.

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email to current members.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer service who make everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with others in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

Job ID

2025-232911