Front Desk Associate

The Lash Lounge; Willistown Township (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Employee discounts

Job summary

Paoli Salon is seeking a friendly, energetic Front Desk Associate to be the face of our award-winning salon. This full-time role focuses on exceptional guest experiences, sales of memberships and premium retail, and coordinating appointments.

You'll thrive in a fast-paced, positive environment, collaborating with a skilled team to deliver outstanding service and build lasting relationships with clients.

Qualifications

• Exceptional customer service skills.
• Strong communication and listening abilities.
• Confident in recommending services, memberships, and retail products.
• Professional appearance and team player mentality.
• Excellent phone etiquette and organizational skills.

Responsibilities

• Create a warm, welcoming experience for every guest.
• Build relationships and promote memberships and products.
• Answer questions and resolve concerns with outstanding service.
• Schedule appointments and manage salon calendars.
• Support daily operations, inventory, and administration.
• Maintain a clean, inviting salon environment.
• Collaborate with the team to deliver an exceptional guest experience.

Skills

Customer service

Sales

Communication

Multitasking

Office software

Tools

Microsoft Office

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Employee discounts

Join Our Award-Winning Paoli Salon!

Are you passionate about beauty, customer service, and helping people look and feel their best? Do you thrive in a fast-paced, positive environment where no two days are the same? If so, we'd love to meet you!

We are seeking a friendly, energetic, and sales-driven Full-Time Front Desk Associate to become the face of our award-winning salon. As the first point of contact for our guests, you'll play a key role in creating exceptional experiences, building lasting relationships, and helping clients take advantage of our money-saving membership programs and premium retail offerings.

If you love connecting with people, are highly organized, and enjoy being rewarded for your success, this could be the perfect opportunity for you!

What You'll Do

Create a warm, welcoming experience for every guest from the moment they walk through the door. Build relationships with clients and help them discover memberships and products that enhance their salon experience while saving them money.

• Answer client questions, resolve concerns, and provide exceptional customer service.
• Schedule appointments and manage salon calendars efficiently.
• Support daily salon operations, including inventory management and administrative tasks.
• Help maintain a beautiful, clean, and inviting salon environment.
• Work closely with a talented team to deliver an outstanding guest experience every day.

What We're Looking For

• Exceptional customer service skills and a genuine passion for helping people.
• Previous salon, spa, beauty, or customer-facing experience strongly preferred.
• Strong communication and listening skills.
• Confidence in recommending services, memberships, and retail products.
• Professional appearance, positive attitude, and team-player mentality.
• Strong organizational skills with the ability to multitask in a busy environment.
• Proficiency with Microsoft Office and excellent phone etiquette.

Why You'll Love Working With Us

• Competitive hourly pay based on experience
• Commission opportunities on memberships, retail sales, and additional performance incentives
• Growth and advancement opportunities within a thriving company
• Complimentary lash extensions and FREE salon services
• Employee discounts on premium retail products
• Fun, supportive, team-oriented workplace culture
• Work with one of the area's most respected and award-winning salon teams

Ready to Join Us?

If you're looking for more than just a job and want to build a career in the beauty industry with a team that values excellence, positivity, and personal growth, we'd love to hear from you.

Come join the best team in the business and help us create amazing experiences for our guests every day.