Front Desk Associate

Talentify; Simi Valley (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify in Simi Valley, CA seeks a Front Desk/Guest Services Associate to deliver prompt, courteous service and facilitate smooth check-in/check-out. You will answer phones, assist guests with information, and uphold brand standards.

The role requires strong English skills, a preference for bilingual (English/Spanish), tech-savvy abilities, and the stamina to stand for long periods. Weekend/holiday availability is expected.

Qualifications

• High school diploma or equivalent.
• Fluent English speaking required.
• Bilingual (English/Spanish) preferred.
• Strong computer and typing skills; tech-savvy.
• Must be able to stand for long periods behind the desk.
• Ability to lift/carry items up to 50 pounds.
• Willing to work weekends and holidays.
• Handling objects, products and equipment with care.

Responsibilities

• Provide prompt, friendly, professional guest service.
• Check-in and check-out hotel guests efficiently.
• Act as Manager on Duty when scheduled.
• Register guests, issue room keys, and provide local info.
• Answer phones promptly and courteously.
• Upsell rooms to maximize revenue where appropriate.
• Be proficient with the Property Management System.
• Complete brand trainings and follow franchise procedures.
• Ensure lobby and public areas are clean and presentable.
• Handle guest complaints and service recovery as needed.
• Support other front office duties and reporting as required.

Skills

Fluent English

Bilingual English/Spanish

Tech-savvy computer skills

Typing skills

Stand for long periods

Lift up to 50 pounds

Education

High school diploma or equivalent

Job description

Reports To: Front Office Manager, General Manager

Requirements:

• High school diploma or equivalent


• Ability to speak fluent English


• Bilingual (English/Spanish) preferred


• Strong computer and typing skills, tech-savvy


• Stand for long periods of time behind the desk and front office areas


• Carrying or lifting items weighing up to 50 pounds.


• Handling objects, products, and computer equipment


• Willing to work weekends, and/or holidays.

General Responsibilities:

• Provide prompt, friendly, courteous, and professional guest service.


• Ability to perform check-in / check-out of hotel guests in a timely and professional manner


• Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities:

• Register guests, issue room keys, provide information on hotel services, local area and room location.


• Answer phones in a prompt and courteous manner.


• Upsell rooms where possible to maximize hotel revenue.


• Be proficient on the use of the Property Management System.


• Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn


• the brand requirements needed for their position.


• Have a good understanding of all of hotel operating procedures.


• Accurately process all cash and credit card transactions in accordance with the established procedures.


• Administrative responsibilities such as data entry, reporting etc.


• Respond appropriately to guest complaints and guest requests and make appropriate service recovery


• actions to ensure total guest satisfaction.


• Perform other duties as assigned including guest room tours, special guest requests, breakfast set up,


• cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.


• Read and document all events, incidents in the communication log.


• Ensure the proper appearance of the lobby and all public areas, including the breakfast area.


• Ensure processes are followed to protect the identity, safety and security of the guests and fellow


• employees.


• Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.


• Be willing and able to work any shift.


• Have complete knowledge of room types and offered rate plans.


• Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.


• Process cancellations and modifications to reservations.


• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.


• Promote teamwork and quality service through daily communications and coordination with other


• departments.

Optimum Attributes:

• Excellent communication and customer service skills


• Pleasant personality


• Good team player


• Good listener


• Well-groomed and professional appearance


• Open with praise and discrete with criticism

Performance Standards:

• Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and


• goals.