Front Desk Associate

Vpmgmt; Princeton (WV); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality sector is seeking a friendly and customer service-oriented Front Desk Associate for their Holiday Inn Express in Princeton, WV. The successful candidate will be responsible for greeting guests, managing calls, and ensuring the front desk area is clean and organized. Ideal applicants should possess previous hotel experience, strong multi-tasking abilities, and computer proficiency.

Qualifications

• Previous experience in a hotel or related industry.
• Proficiency with computers and related software.

Responsibilities

• Greet and welcome guests upon arrival with professional service.
• Maintain cleanliness of front desk and common areas.
• Handle check-in/check-out and manage transaction inquiries.

Skills

Customer service orientation

Multi-tasking

Discretion

Tools

Microsoft Office

Property management systems

Job description

Join to apply for the Front Desk Associate role at VP MANAGEMENT LLC.

Get AI-powered advice on this job and more exclusive features.

The Holiday Inn Express, Princeton West Virginia

The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities

• Greet and welcome guests upon arrival, providing prompt and professional service in a hospitable manner.
• Answer incoming calls and direct them to the appropriate party or department, taking accurate messages when necessary.
• Maintain cleanliness and organization of the front desk area and common areas.
• Adhere to all company policies and procedures.
• Handle sensitive and confidential information with discretion.
• Update and maintain guest records in the reservation system.
• Process payments and reconcile cash drawer at the end of each shift.
• Generate reports as needed.
• Stand for 6-8 hours each day.
• Handle check-in, check-out, and other transaction inquiries.

Preferred Skills and Qualifications

• Previous experience working in a hotel or related industry.
• Proficiency with computers and software programs, including Microsoft Office and property management systems.

Job Details

• Job Types: Full-time, Part-time
• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industries: Hospitality

This job posting is active.