Front Desk Associate

Art of Problem Solving; Portland (OR); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Paid sick leave

Employee discounts on classes

Beast Academy Online subscriptions

401(k) retirement plan with company 0%

Job summary

AoPS Academy in Portland, OR is hiring a part-time Front Desk Associate to greet families, answer calls and emails, and support campus operations while classes run. You will manage calendars, assist admissions, and help with inventory and light cleaning.

The ideal candidate has strong customer service skills, excellent communication, and the ability to work independently or with a team. Flexible hours during the academic year and weekend coverage are required.

Qualifications

• Experience interacting with customers, especially families and students.
• Strong organizational and computer skills required.
• Excellent verbal and written communication; grammar and English usage precise.
• Ability to work independently and with others; flexible under pressure.
• Admin or customer service background helpful.
• Proficiency with Google Workspace applications.

Responsibilities

• Answer phones, respond to voicemails and emails; direct inquiries to staff.
• Welcome students and families; create positive first impressions.
• Manage calendars, schedule meetings, and keep records up-to-date.
• Help with admissions tasks, scheduling, and follow-ups.
• Assist with inventory, supplies, and light facility tidying.
• Support campus operations and other duties as assigned.
• Supervise students between classes; assist full-time staff.

Skills

Customer service

Communication

Organizational skills

Google Workspace

Confidentiality

Problem solving

Administrative experience

Team collaboration

Tools

Google Workspace

Job description

Position summary:

As part-time front desk staff at our location in Portland , OR , you will answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.

The Front Desk Associate will:

• Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
• Warmly welcome both current and prospective students and their families
• Manage and respond to customer inquiries both by phone and email
• Maintain multiple calendars, schedule meetings and ensure everything is up-to-date
• Use internal database to generate reports and lists, and perform data entry tasks
• Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
• Organize and prepare classroom and office supplies
• Take inventory to support campus operations
• Supervise students between classes
• Perform light cleaning duties and tidying up the facility
• Assume responsibility for the organization, operation, and appearance of the lobby and front desk area
• Assist full-time staff with other campus procedures to ensure things are running smoothly
• Participate in occasional outreach/inreach opportunities
• Other duties as assigned

The ideal candidate has:

• Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
• Strong organizational and computer skills
• Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
• Establish and maintain positive, effective working relationships with students, parents, staff, and the general public
• Ability to work both independently and collaboratively
• Maintain flexibility to effectively solve problems under pressure
• Administrative and/or customer service experience
• Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
• Motivated to learn new technologies
• Maintain customer confidentiality
• Excited about our mission of motivating high-performing students
• Lift up to 25lbs
• This is an in-person, part-time position at our Portland campus.
• Front Desk hours are weekday afternoons/evenings and weekends during the academic year, averaging 12-20 hours per week

Our team is currently seeking candidates who can work the following days and hours:

Day Hours (PT)

Sunday 9:30 AM - 1:30 PM

Sunday 11:00 AM - 5:00 PM

Monday–Thursday 2:00 PM - 6:30 PM

Monday–Thursday 5:00 PM - 9:00 PM

• Pay Rate:Range of 19.44 - 19.89/hour
• Impact: Be the welcoming face of AoPS Academy, supporting campus operations and helping create positive first impressions for students and families in our mission to train great problem solvers
• Culture: Join a team of lifelong learners dedicated to discovering, inspiring, and training high-performing students in advanced problem-solving education
• Benefits: Paid sick leave, employee discounts on classes and Beast Academy Online subscriptions
• Future Planning: 401(k) retirement plan with company match
• Quality of Life: Part-time flexibility with afternoon/evening hours during academic year and day shifts available in summer

About AoPS Academy

• AoPS Academy is a year-round educational enrichment program.
• Since 1993, AoPS has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies.
• AoPS Academy is a program of Art of Problem Solving, a global leader in K–12 advanced education. AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a world-class curriculum in math, science, and language arts for students in grades 1-12, creating an environment where exploration meets challenge, right in your local neighborhood. Students learn in small classes led by accomplished instructors and collaborate with a peer group who share your passion for learning.
• We have opened 20+ academies across the nation since 2016 and are still growing!

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.