Front Desk Associate

Ministrylist; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a vibrant community as a Front Desk Associate, where your role is pivotal in creating a welcoming environment for visitors and staff alike. This part-time position offers the opportunity to engage with diverse individuals while ensuring smooth operations at the front desk. With responsibilities ranging from guest services to security management, you'll be at the heart of our mission to foster community and support events. If you're adaptable, friendly, and passionate about providing exceptional service, this role is perfect for you. Embrace the chance to make a lasting impression in a dynamic setting!

Benefits

Fully paid Medical Plan Premiums

Fully paid Dental Insurance

Fully paid Vision Insurance

Redeemer-paid Short-term Disability

Redeemer-funded HSA and HRA

Transit / Commuter Benefit

Qualifications

• At least 2 years of experience in customer service or related field.
• Excellent interpersonal skills and commitment to hospitality.

Responsibilities

• Greet guests and manage front desk operations.
• Oversee security check-in processes and assist visitors.
• Provide administrative support and manage communications.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving

Flexibility

Spanish Proficiency

Education

High School Diploma or GED

Tools

MacOS

Google Workspace

Slack

Asana

Job description

Job title: Front Desk Associate
FLSA Status: Hourly, Non-Exempt Job Band: 4
Department: Operations
Reports to: Director, Building Operations and Events
Work Schedule and Hours: Part-time, 30 hours per week, with availability required for both weekdays and weekends. This role is part of a team covering front desk responsibilities. Depending on the various activities and events scheduled throughout each week, it is necessary for this role to be flexible on the days worked.
Salary range: $21/hr – $23.50/hr.

Your purpose starts here! By joining Redeemer East Side, you’ll help build a great city; bringing personal conversion, community formation, social justice, and cultural renewal to New York City and, through it, the world. We are FOR NYC; creating space for our community, where people’s questions are valued, and where our neighbors are known, loved, and cared for.

Position Summary
Redeemer East Side is seeking a capable and friendly Front Desk Associate to be the first point of contact for staff, visitors, and event clients at our E91st Street building. The first few in this role will be responsible for helping to build new systems to ensure smooth operations. Agility and initiative are key qualities we are looking for, as this role will play a crucial part in shaping the front desk operations and cultivating a welcoming environment. The Front Desk Associate will provide strong administrative support, work closely with Redeemer East Side and Redeemer City to City staff, and also oversee security-related responsibilities, ensuring that all visitors are properly checked in and directed appropriately. This is a part-time position with employee-only benefits, requiring flexible availability, including evenings and weekends.

Key Responsibilities

1. Reception and Guest Services
   • Greet all guests and visitors in a friendly, respectful, and professional manner, creating a warm, welcoming atmosphere.
   • Provide dependable and reliable coverage with scheduled shifts and front desk coverage.
   • Direct guests to their destinations and answer questions.
   • Answer and manage telephone calls, including screening and forwarding calls as necessary.
   • Set up digital signage and flight boards for events and classes.
   • Respond to questions and manage communications via walkie-talkies with on-site staff.
   • Assist with check-in for large gatherings, ensuring efficient and organized processing of guests.
   • Monitor and assist with vendor load-ins and guest traffic flow in the lobby during events.
2. Security and Access Management
   • Oversee the check-in process for all individuals entering the building, ensuring they are properly identified and cleared for access.
   • Collaborate with the building operations team to maintain a secure environment by monitoring entry points, managing security camera surveillance, and upholding safety measures.
   • Report any security incidents or guest feedback to the appropriate management staff.
   • Maintain a detailed understanding of the facility, ministry information, and general operations to assist visitors and enhance security protocols.
3. Administrative Support
   • Receive, sort, and distribute deliveries and mail.
   • Respond to emails and assist with initial vetting of event space rental inquiries.
   • Maintain and update important front desk documents, including instruction manuals, contact lists, policy documents, and neighborhood resources.
   • Replenish brochures, information cards, and other materials in the lobby.
   • Provide assistance during events, as needed.

Qualifications

• High school diploma or GED required.
• At least two years of experience in customer service, hospitality, office assistance, or a related field.
• Excellent interpersonal and communication skills, with a commitment to hospitality and professionalism.
• Ability to prioritize and manage multiple responsibilities effectively.
• Proficient computer skills, including familiarity with MacOS, Google Workspace, Slack, and Asana.
• CPR, First Aid, and Mental Health First Aid certifications are a plus.
• Familiarity with the Upper East Side of Manhattan is a plus.
• Spanish proficiency, and knowledge of other languages, is a plus.
• Ability to lift, pull, and push a moderate weight (about 50 pounds).
• Strong initiative and agility, with a proactive approach to problem-solving and system-building.

Working Conditions

• Must be willing to work evenings and weekends as needed.
• Must be organized, able to multitask, and remain calm in high-stress situations.
• Commitment to a high level of customer service and creating a fantastic first impression for visitors.

Part-time A members of the Redeemer East Side team, working 30 or more hours each week, are offered competitive wages, and benefits, to include:

• Fully paid Medical Plan Premiums for Employee-only coverage.
• Fully paid Dental insurance premiums for Employee-only.
• Fully paid Vision insurance premiums for Employee-only.
• Redeemer-paid short-term disability, long-term disability, life insurance, and accidental death and dismemberment policies.
• Voluntary accident, life, and AD&D policies for employee, spouse, and children.
• Redeemer-funded HSA and HRA with elected high-deductible medical coverage.
• Optional Limited Use FSA for dental, vision, and dependent care costs.
• Transit / commuter benefit, based on job duties.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill set; experience and training; licensure, certifications, and ordination; and other organizational needs.