Front Desk Associate

Atrium Hospitality; Nashville (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

DailyPay

Tuition reimbursement

Employee discounts

Job summary

Atrium Hospitality’s Nashville Residence Inn seeks a Front Desk Associate to oversee front desk operations, assist guests, and serve as the go-to problem solver for teammates.

You will handle check-ins and check-outs with warmth, help train new staff, resolve issues quickly, and support daily tasks like lobby upkeep and event sheet distribution. Experience in hospitality and strong communication are valued.

Qualifications

• Customer service experience preferred
• Hospitality or leadership background preferred
• High school diploma or equivalent required
• Technical proficiency with hotel systems
• Able to lift 50 lbs and stay on your feet

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and efficiency.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Manage daily tasks such as event sheet distribution and lobby upkeep.

Skills

Customer service

Hospitality experience

Leadership

Tech literacy

Education

High school diploma or equivalent

Tools

Hotel PMS system

Job description

## Front Desk AssociateApply: Nashville, TN: Full time: Posted Yesterday: R50179Hotel :Nashville Residence Inn### ### ### ### 1801 Hayes Street### ### Nashville, TN 37203### ### ### ### Full time### ### Compensation Range : $18.00 - $19.50*Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.*### ### **What’s in it for you?**The **Atrium SPIRIT** is a belief in the power of ***Service****, **Perseverance**, **Inclusion**, **Respect**, **Innovation***, and ***Teamwork*** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.* **Career Growth & Learning** – 40% of our management hires are internal promotions!* **Invest in Your Future** – 401(k) plan with company match.* **Comprehensive Health Coverage** – Medical, dental, and vision insurance options.* **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations* **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.* **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs.### ### **Job Description****What You Will Do*** Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.* Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.* Support and train new front desk team members—you’re the friendly coach they’ll thank later.* Resolve guest issues quickly and professionally (bonus points if they leave smiling).* Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.**What We Are Looking For*** Customer service experience – You’ve got the people skills and patience to keep things running smoothly.* Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.* High school diploma or equivalent – Because communication, math, and common sense are key.* Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.* Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.**Why Atrium:**Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.