Front Desk Associate

Scenthound Bartram Park, FL; Jacksonville (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

A local pet service company in Jacksonville is looking for a Sales & Front Desk Associate. This position focuses on selling memberships and providing excellent customer service. Candidates should have experience in sales and customer service, a passion for dogs, and be self-motivated. The role offers flexible part-time hours and opportunities for career advancement within the company.

Benefits

Bonus based on performance

Employee discounts

Flexible schedule

Competitive hourly base pay

Direct career growth path to Management

Qualifications

• Sales experience and confidence are essential, especially in membership sales.
• A passion for dogs and dog health & wellness is important.
• Customer service skills are highly valued.

Responsibilities

• Drive membership sales through health and wellness education.
• Manage cash drawer responsibly and adhere to sanitary practices.
• Develop membership leads and follow up with potential members.

Skills

Sales experience

Customer service experience

Computer/technology proficiency

Effective communication

Attention to detail

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule

Perks and Benefits

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips
• Merit-based pay increases
• Complimentary service membership

About the Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

Part-time hours Monday, Thursday, 8 am-1 pm; Saturday 7:45 am-3 pm

This position requires

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Responsibilities

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards