Front Desk Associate

Highland Springs by Erickson Senior Living; Houston (TX); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Medical dental vision

PTO + volunteer hours

401k with match

Onsite medical centers

Discounted meals

Growth opportunities

Education assistance

Job summary

Eagle's Trace by Erickson Senior Living in Houston, TX, is seeking a Front Desk Associate for part-time day and evening shifts. You will greet residents and guests, handle inquiries, and coordinate with staff to ensure a warm, welcoming environment across the community.

Responsibilities include answering calls, logging packages, managing mail and visitor flow, and supporting census accuracy. Prior receptionist experience and excellent communication are required.

Qualifications

• Receptionist experience required.
• Excellent verbal skills.
• Ability to multi-task.

Responsibilities

• Greet and direct residents, visitors and staff, handle questions and concerns efficiently.
• Receive emergency calls and dispatch appropriate personnel; page on-call physicians as needed.
• Monitor emergency pull cords for Independent Living residents.
• Track status of residents involved in a situation and keep census/list updates.
• Manage resident lists alphabetically and by apartment.
• Maintain accurate census information and notify residents of mail/package status.

Skills

Receptionist experience

Excellent verbal skills

Multi-tasking

Job description

Location: Eagle's Trace by Erickson Senior Living

Make every first impression count. As a Front Desk Associate, you'll be the friendly face and welcoming voice of our community, helping residents, visitors, family members, and candidates feel comfortable, appreciated, and cared for. If you enjoy connecting with people, providing exceptional service, and creating a warm, hospitality-driven environment, we'd love to have you on our team.

Part time day and evening shifts available!

What we offer:

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Compensation: Starting at $15.00/hour, depending upon experience

How you will make an impact:

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
• Monitor all emergency pull cords for Independent Living residents
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident’s list, alphabetically and by resident apartment
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

What you will need:

• Receptionist experience required
• Excellent verbal skills
• Ability to multi-task

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Eagle’s Trace is a beautiful 70-acre continuing care retirement community in West Houston, Texas. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Eagle’s Trace helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well‑being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work‑life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.