Front Desk Associate

IFH CT OPERATIONS, INC; Groton (CT); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Competitive hourly pay

Free Black Card membership

Employee discounts

Job summary

Planet Fitness in Groton, CT is seeking a Part-Time Front Desk Associate. The role involves greeting members, answering questions, processing payments, and promoting memberships while maintaining a welcoming club environment.

Candidates should have a High School diploma or equivalent, with some customer service experience preferred. Flexible scheduling includes early mornings and weekends.

Qualifications

• High School Diploma or Equivalent required.
• Six months of face-to-face customer service experience in retail or similar setting preferred.

Responsibilities

• Greet and assist members in a confident, friendly manner.
• Answer questions and provide information about club policies.
• Handle payments, give receipts, and balance cash register.
• Promote memberships, promotions and services to members.
• Maintain cleanliness of the club area during shift.
• Deliver accurate and courteous customer service in a fast-paced environment.

Skills

Multitasking

Customer service

Communication

Positive attitude

Professional demeanor

Education

High School Diploma or equivalent

Tools

POS/payment processing

Job description

Job Details: Job Location: Groton - Groton, CT 06340, Position Type: Part Time, Education Level: High School or Equivalent, Salary Range: $16.94 - $17.44 Hourly, Travel Percentage: Negligible, Job Shift: Fixed Schedule, Job Category: Customer Service, Front Desk Associate

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!

Physical Requirements

Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• A High School Diploma or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or Flexible availability is a plus.

Club Hours: Monday - Thursday: 5:00am - 11:00pm, Friday: 5:00am - 9:00pm, Saturday - Sunday: 7:00am - 7:00pm

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer