Front Desk Associate

IFH CT OPERATIONS, INC; Danbury (CT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary & 401K plan

Health benefits (Medical, Dental, Vis

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Danbury, CT is seeking Front Desk Associates to warmly welcome members, answer questions, handle phone calls, process payments, and promote ongoing promotions. The role requires a High School Diploma or equivalent and a flexible, rotating schedule.

You will help maintain a clean, welcoming club environment while delivering friendly, efficient service throughout shifts. The position offers full-time hours with benefits, including health coverage, 401K, and paid time off, to

Qualifications

• High school diploma or equivalent required.
• Six months of in-person customer service experience or one year of fitness industry experience preferred.

Responsibilities

• Greet and bid farewell to members in a confident, professional, and friendly manner.
• Anticipate members' needs and respond promptly to inquiries.
• Provide clear telephone service with accurate information.
• Resolve customer concerns with effective problem solving.
• Maintain club cleanliness for part of your shift.
• Process payments and issue receipts accurately.
• Promote products, promotions, and benefits to drive revenue.
• Answer questions about procedures and policies clearly and courteously.

Skills

Customer service excellence

Communication skills

Multitasking

Problem solving

Flexibility

Cash handling

Education

High School Diploma or Equivalent

Job description

Job Details: Job Location: SW Danbury - Danbury, CT 06457, Position Type: Full Time, Education Level: High School or Equivalent, Salary Range: $17.44 - $17.44 Hourly, Travel Percentage: Negligible, Job Shift: Rotating Schedule, Job Category: Customer Service, Front Desk Associate

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.


• Anticipate member's needs, respond promptly and acknowledge all members


• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.


• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.


• Ability to maintain the cleanliness of the club for up to 50% of the shift.


• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.


• Hands-on experience in accepting payments from customers and give change and receipts.


• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.


• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities


• Solid work ethic with strong decision-making, problem resolution skills


• Self-starter who takes initiative with minimal direction and supervision


• Comfortable working a flexible rotating schedule


• Superior customer service skills, preferably in the fitness industry.


• Hard working, enthusiastic and energetic!

Physical Requirements:

Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older


• A High School Diploma or Equivalent required


• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change)

Discuss your availability with the Hiring Manager and/or notate it on your application.

Weekday and/or Weekend Hours based on club needs.

Open or Flexible availability is a plus.

• Monday: 4:30 AM - 10:00 AM


• Tuesday: 4:30 AM - 10:00 AM


• Wednesday: 4:30 AM - 10:00 AM


• Thursday: 4:30 AM - 10:00 AM


• Friday: 4:30 AM - 10:00 AM


• Saturday: OFF


• Sunday: OFF

Benefits

• Competitive Salary & 401K plan


• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)


• Paid Time Off benefits (Applicable for Full Time Positions)


• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer