Front Desk Associate

Ignite Fitness Holdings; Carlsbad (NM); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

401K contributed

Health benefits including medical, etc

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Carlsbad, NM is hiring a Front Desk Associate (Full Time). The role requires a High School Diploma or equivalent and at least 6 months of face-to-face customer service in retail, or 1 year of fitness experience is preferred. You will welcome members, assist with inquiries, and promote membership benefits.

Open weekend and flexible hours are available. The position offers competitive salary, 401K, health benefits, paid time off, and a Free Black Card membership with exercise

Qualifications

• 6 months face-to-face customer service in a retail environment or 1 year fitness experience preferred.
• 18 years old or older.
• High School Diploma or Equivalent required.

Responsibilities

• Greet and assist members in a friendly, professional manner.
• Respond to inquiries and provide accurate information.
• Answer phones promptly and courteously with clear information.
• Resolve member concerns using strong communication and problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Process payments, give change and receipts.
• Promote products and promotions to drive revenue.
• Explain business procedures and policies clearly to members.

Skills

Customer service

Communication

Problem-solving

Multi-tasking

Self-motivated

Flexible schedule

Excellent demeanor

Education

High School Diploma or equivalent

Job description

Job Details: Job Location: Carlsbad - Carlsbad, NM 88220, Position Type: Full Time, Education Level: High School or Equivalent, Travel Percentage: Negligible, Job Shift: Fixed Schedule, Job Category: Customer Service, Front Desk Associate

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!

Minimum Qualifications

• 18 years old or older
• A High School Diploma or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Physical Requirements

Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Hours (Initial training hours may vary as well as when the needs of the facility change)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekend Hours based on club needs.
• Open or Flexible availability is a plus.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer