Front Desk Associate

Courtyard-By-Marriott---Auburn,-Ram-Hotels; Auburn (AL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Vacation time

401K

Quarterly bonuses

Job summary

RAM Hotels in Auburn, AL is seeking a friendly Front Desk Clerk to warmly welcome guests, check-in/out, and deliver exceptional service in a fast-paced hotel environment.

You will handle reservations, assist guests with requests, maintain lobby presentation, and coordinate with Housekeeping and Maintenance to ensure a smooth guest experience. Strong communication and multitasking are essential; prior hospitality exposure is a plus.

Qualifications

• High-school graduate or equivalent and one year of work-related experience.
• Proficient in MS Word, Excel, PowerPoint.
• Data Entry, Database Management experience.
• Telephone Etiquette experience.

Responsibilities

• Serve as Concierge to guests (may include making restaurant reservations, providing directions, etc.).
• Review guest reservation status and present options to guests; use suggestive selling techniques.
• Assist with registration, assign rooms, generate room cards, and handle special requests.
• Verify payment methods and adhere to credit and cash-handling policies.
• Input guest information in the PMS system; keep front desk clean and presentable; support pass-on logs daily.
• Coordinate with housekeeping to update room status and notify for early/late check-ins.
• Attend departmental meetings and adapt to shifting business demands; report unusual occurrences to management.
• Perform other tasks to meet or exceed guest satisfaction.

Skills

Excellent communication

Multitasking

Telephone etiquette

Data entry

Education

High-school diploma or equivalent

Tools

MS Word

Excel

PowerPoint

Front office equipment

Job description

Who Are We?

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career,you become part of the RAM Hotels family!

POSITION:Front Desk Clerk

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?Do you enjoycreating stellar guest experiences?Being aGuest Services Agentwith us may be the job for you!Guest Services Agentsensurersappropriate checking- inand checkin- out ofourguestswhileprovidingexcellent customer servicetoourguests in a professionaland courteous manner.Guest Services Agents willaccommodate our guests to ensure their visit with us is not just a “stay” but an awesome experience!Guest Services Agents will alsoassistwith questions or concerns andwill prove the best resolution for our guests.Thinkyou’vegot what it takes?

JOB RESPONSIBILITIES

• Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with thepropertylocation, types ofrooms available and location of rooms,room rates,and activities and services that are offered by the property.
• Review guest reservation status andidentifythe length of time that guests will spend with us; present options and alternatives to guests, help guestin making choices; use suggerstive selling techniques to promote rooms and other services offer by the property.
• Accommodate guests with registration, assign hotel rooms,generate secure room cards;andassistguests with special requests if needed;assists in pre-registration andreservation of rooms for upcomingreservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking.
• Verify guest’s method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow proceduresfor issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures.
• Input guest information in the PMS system and communicate information toappropriate hotelpersonnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board isaccurate daily.
• Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments.
• Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizantof daily activities and meetings on the property.
• Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property.
• Perform other tasks as necessary orrequired to meet or exceedguestsatisfaction.

PROFESSIONAL EXPERIENCE

• High-school graduateor equivalentand one year of work-related experience(Customer Service, Hotel Industry,Management, RestaurantAdministration, Human Resources, Legal, Educational, Training & Development, Financial – strongly preferred).
• Proficient in MS Word, Excel, PowerPoint.
• Data Entry, Database Management experience.
• Telephone Etiquette experience.

INDUSTRY EXPERIENCE

• Understanding of the hospitality industry (preferred).
• Previousexperience in the hospitality industry (preferred).
• Previousexperience as a Guest Services Agent.
• Bilingual communication skills (preferred).

REQUIRED SKILLS

• Must have experience with front office equipment.
• Must be flexible to work varied schedules.
• Excellent written and oral communication skills.
• Excellent organization skills.
• Must have an understanding and ability to perform repetitive tasks.
• Must have the physical ability to walk, sit, and stand during scheduled shift.
• Must be able to lift up to 40 lbs.

ESSENTIAL SKILLS

• Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure.
• Engage guests in conversation and recognitionof their choice with us – be consistent; resolve any guest issues immediatelyand to the best of your ability.
• Promote thepropertybydemonstrating a “top-notch” attitude toward our guests which includes anticipating the guest’s needs – be proactive.
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multicultural environments.

BENEFITS

RAM Hotelshires the bestpeople,we work extremely hard to providbenefits that makework-lifebalance thaddmuch more enjoyable.As a leader in the hospitald industryy; we promote advancement opportunities,we offer oureligibleemployeescomprehensive health benefitpackagessfor you and your family,vacation time,quarterly bonuses,401K,and otheradditional perksbeing an employeeof RAM Hotels.

RAM Hotelsis an Equal Opportunity/Affirmation Action employer .All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.