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Front Desk Associate

Onelife Fitness

Arlington (VA)

On-site

USD 10,000 - 60,000

Part time

Yesterday

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Job summary

As a Front Desk Associate at a leading fitness center, you will provide exceptional service to members and guests, ensuring a welcoming environment. You will manage check-ins, maintain the front desk, and assist in member retention efforts. This role requires excellent communication skills and the ability to multitask in a fast-paced environment.

Benefits

Complimentary Membership and Guest Privileges

Discounts on Personal Training and Wellness Programs

Paid Time Off

Medical, Dental, and Vision Benefits

Qualifications

Six months experience in a health club, customer service, or retail role preferred.
Current CPR/AED certification required.

Responsibilities

Provide exceptional service to members and guests.
Perform cash and credit card transactions accurately.
Maintain cleanliness of the front desk and lobby area.

Skills

Communication

Customer Service

Multitasking

Attention to Detail

Organization

Education

High school diploma or GED preferred

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Summary Objective

Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment.

Deliver the ultimate fitness experience to every member, every time
Provide the highest level of customer service to all members, guests and visitors upon arrival
Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
Stand for entire shift; sustained periods of time
Actively recruit and retain members
Answer questions, solve problems, and refer comments and concerns appropriately

Job Responsibilities

Answer phones, field questions, and route calls in keeping with Front Desk standards
Perform cash, check, and credit card transactions accurately
Schedule courts and program services for members
Maintain a clean and organized front desk and lobby area
Use online computer software for member check-ins, updating member accounts as needed
Attend all scheduled meetings and trainings
Understand and follow employee standards of conduct and ethics
Understand and uphold club building, facilities, service, program, and emergency procedures
Assume other duties as assigned
Work morning, evening, and weekend shifts as necessary

Required Knowledge, Skills & Abilities

Excellent verbal and nonverbal communication skills
Excellent listening skills
Strong work ethic that includes punctuality, organization, and attention to detail
Ability to maintain a friendly, enthusiastic, and positive attitude
Outwardly facing professional appearance to include a smile, uniform, and name tag
Confidence and desire to create new relationships quickly
Ability to quickly acquire and apply new knowledge and skills
Ability to multitask and work well under pressure
Basic computer skills (MS Office, email, MS Windows)
Familiarity with basic cash-handling procedures

Required Experience, Education & Certifications

High school diploma or GED preferred
Six months experience in a health club, customer service, or retail role preferred
Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)

Employee Benefits

All US Fitness team members receive:

Complimentary Membership and Guest Privileges
Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
Discounts on Serenity Day Spa Services and all apparel
Employee Referral Gift
In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits

Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
401(k) Retirement Plan
Paid Time Off

Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.null

Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Other
Industries
Wellness and Fitness Services

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