Front Desk Assistant

The Emily Program; Dunwoody (GA); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

HSA and PPO insurance

Vision insurance

Disability insurance

Company-paid life insurance

401(k) matching

Paid time off + holidays

Job summary

The Emily Program in Dunwoody, GA is seeking a Front Desk Assistant to be the first point of contact for patients and families, delivering a welcoming, professional experience. The role requires strong communication, organization, and problem-solving skills, with a focus on patient safety and efficient check-in for appointments.

This part-time, in-person position (0.4 FTE) includes weekend shifts and a starting hourly range of $16.00–$19.00, with final compensation based on qualifications.

Qualifications

• High school diploma or GED required; Bachelor's Degree preferred.
• 2+ years of Front Desk/Administrative experience recommended; healthcare setting experience preferred.

Responsibilities

• Serve as first point of contact for patients, visitors and vendors; greet people cordially and professionally.
• Assist check-in for medical appointments and ensure smooth patient flow.
• Maintain lobby and conference room appearance; ensure facility readiness in the mornings.
• Escort patients/visitors to correct locations and uphold therapeutic boundaries.
• Support a clean, welcoming environment and collaborate with the care team.

Skills

Customer service

Communication

Organizational skills

Problem solving

Teamwork

Education

High school diploma or GED

Bachelor's Degree preferred

Job description

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

Position Overview

The Front Desk Assistant is a unique position as this person represents the first impression many of our patients and families have of The Emily Program. This is a unique position due to the special patient population served, and requires a range of skills, including but not limited to: being a master communicator; ability to adapt quickly to change; ability to prioritize and turn on a dime as directions and workflow change; ability to quickly and independently process ideas and implement changes; quick thinking, solution-oriented, efficient use of time; customer focus; professional appearance; critical thinking skills; ability to identify and mitigate risk; exceptional organizational skills; flourishes in a collaborative team environment; attention to detail; creativity, flexibility and resilience; sees things through to completion; accountable for delivery of quality services.

Schedule

• Part Time 0.4 FTE, (16 hrs/wk), working Saturday and Sunday 10:00am to 7:00pm.

Location

• In Person
• Front Desk Starting Hourly Range: $16.00 -19.00

Final Compensation offered will be within pay range based on qualifications/experience met for the position

How Front Desk Assistants Empower Recovery

• Serve as initial point of contact for the company, including incoming phone calls, vendors, patients and visitors. Cordially and professionally greet all visitors and phone callers
• Provide a positive environment for supportive, recovery-based treatment.
• Maintain appropriate, therapeutic boundaries with patients and families at all times.
• Ensure patients and visitors who arrive are escorted to correct locations
• Assist in the check in process for medical appointments
• Primary contact for ensuring facility readiness and cleanliness in the mornings
• Responsible for lobby and conference room appearance being neat and clean at all times

Qualifications

• High school diploma or GED required, Bachelor's Degree preferred
• At least 2 years of experience in a Front Desk, Administrative or equivalent position, required.
• Experience in a healthcare setting preferred. Experience in an inpatient hospital setting strongly preferred.

What we offer:

Employee Benefits:

For full-time employees, we offer:

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
• Vision insurance (EyeMed)
• Short-term and long-term disability insurance
• Company-paid life insurance
• Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in The Emily Program’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

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