Front Desk Assistant

The Emily Program; Atlanta (GA); On-site; USD 15,000 - 26,000; Part time

Job summary

The Emily Program in Atlanta is seeking a Front Desk Assistant to serve as the first impression for patients and families. This role demands exceptional communication, adaptability, and attention to detail in a compassionate, recovery‑focused environment.

The position is part-time (0.4 FTE, 16 hours/week) with weekend hours on Saturdays and Sundays 10:00 am–7:00 pm, in person at 41 Perimeter Center East, Dunwoody, GA 30346.

Qualifications

• High school diploma or GED required, Bachelor's Degree preferred
• At least 2 years of experience in a Front Desk, Administrative or equivalent position, required.
• Experience in a healthcare setting preferred. Experience in an inpatient hospital setting strongly preferred.

Responsibilities

• Serve as the initial point of contact for the company, including incoming phone calls, vendors, patients and visitors. Cordially and professionally greet all visitors and phone callers
• Provide a positive environment for supportive, recovery-based treatment.
• Maintain appropriate, therapeutic boundaries with patients and families at all times.
• Ensure patients and visitors who arrive are escorted to correct locations
• Assist in the check in process for medical appointments
• Primary contact for ensuring facility readiness and cleanliness in the mornings
• Responsible for lobby and conference room appearance being neat and clean at all times

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

Position Overview

The Front Desk Assistant is a unique position as this person represents the first impression many of our patients and families have of The Emily Program. This is a unique position due to the special patient population served, and requires a range of skills, including but not limited to: being a master communicator; ability to adapt quickly to change; ability to prioritize and turn on a dime as directions and workflow change; ability to quickly and independently process ideas and implement changes; quick thinking, solution-oriented, efficient use of time; customer focus; professional appearance; critical thinking skills; ability to identify and mitigate risk; exceptional organizational skills; flourishes in a collaborative team environment; attention to detail; creativity, flexibility and resilience; sees things through to completion; accountable for delivery of quality services.

Schedule

• Part Time 0.4 FTE, (16 hrs/wk), working Saturday and Sunday 10:00am to 7:00pm.

Location

• In Person
• 41 Perimeter Center East, Dunwoody, GA 30346

Learn more about our Atlanta Eating Disorder Treatment Center here

Compensation Disclosure

• Front Desk Starting Hourly Range: $16.00 -19.00

Final Compensation offered will be within pay range based on qualifications/experience met for the position

How Front Desk Assistants Empower Recovery

• Serve as initial point of contact for the company, including incoming phone calls, vendors, patients and visitors. Cordially and professionally greet all visitors and phone callers
• Provide a positive environment for supportive, recovery-based treatment.
• Maintain appropriate, therapeutic boundaries with patients and families at all times.
• Ensure patients and visitors who arrive are escorted to correct locations
• Assist in the check in process for medical appointments
• Primary contact for ensuring facility readiness and cleanliness in the mornings
• Responsible for lobby and conference room appearance being neat and clean at all times

Qualifications

• High school diploma or GED required, Bachelor's Degree preferred
• At least 2 years of experience in a Front Desk, Administrative or equivalent position, required.
• Experience in a healthcare setting preferred. Experience in an inpatient hospital setting strongly preferred.

What We Offer

Employee Benefits:

We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.

For Full-time Employees, We Offer

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
• Dental insurance (Delta Dental)
• Vision insurance (EyeMed)
• Short-term and long-term disability insurance
• Company-paid life insurance
• 401(k) plan available two months after start date
• Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.