Front Desk and Outreach Manager

University of Oregon; Eugene (OR); On-site; USD 50,000 - 56,000; Full time

Job summary

An established institution is seeking a Front Desk and Outreach Manager to enhance student services and community engagement. This role involves overseeing the Front Desk Services, coordinating outreach efforts for university housing, and ensuring exceptional customer service for prospective and current students. The position requires effective communication with diverse individuals and participation in various recruitment events. Join a dynamic team dedicated to fostering an inclusive and supportive environment for student success, while managing critical operations that contribute to the university's mission. If you are passionate about student services and community building, this opportunity is perfect for you.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

Qualifications

• Bachelor's degree or equivalent experience required.
• Two years of customer service or office management experience preferred.

Responsibilities

• Manage Front Desk Services and coordinate outreach efforts.
• Lead customer service interactions with students and families.
• Oversee recruitment events and manage staff participation.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Education

Bachelor's degree

Tools

Microsoft Office Suite

Banner Student Information

StarRez

Job description

Department: University Housing
Appointment Type and Duration: Regular, Ongoing
Salary: $50,000 - $56,000
Compensation Band: OS-OA04-Fiscal Year 2024-2025
FTE: 1.0

Application Review Begins: May 11, 2025; open until filled

Special Instructions to Applicants:

1. A current resume/CV
2. A cover letter
3. Names and contact information for three professional references, one of which includes a current or previous supervisor/manager.

Department Summary:

Student Services and Enrollment Management’s mission is to build a diverse, exceptional, and inclusive campus community. The person in this role will work toward this mission in the following ways: illustrate efforts at awareness and implementation with other individuals in the workplace; act as an advocate to assure efforts toward best practices, including support of trainings and serving as a resource for inquiries; act as a supporter to implement policy and/or establish procedures or guidelines for their school/college or VP area/Division; and act as a supporter to implement and/or establish procedures or guidelines for the University.

University Housing, a department within the Division of Student Services and Enrollment Management, is committed to support student success by cultivating inclusive communities. Our goal is to provide a robust living experience through accessible and affordable state-of-the-art housing, dining, social and academic programs for the entire student body to develop community leaders, innovators and change-makers who will enrich the future.

We value equity and inclusion, responsibility and integrity, innovation and learning, and safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience.

University Housing units include Business Services Operations, Dining Services, Facilities Services, Promotions & Student Recruitment, and Residence Life. University Housing is a $100-million dollar educational and business department that is a self-sustaining, self-liquidating agency of the University (receives no tuition or tax support for its operating budget).

Living on campus adds tremendous value for students and the University. Students who live on campus their first year have higher grades, are retained at the University of Oregon at higher rates, graduate at higher rates and graduate more quickly.

Position Summary:

This position will manage the Front Desk Services area as well as coordinate and support the outreach efforts for University Housing. Reporting to the Assistant Director of Residence Life, for Occupancy & Outreach, the Front Desk and Outreach Manager is responsible for participating in and coordinating recruitment events for University Housing in support of the Division of Student Services and Enrollment Management's efforts. In addition, the Manager will have oversight of the customer service interactions with prospective students and families and current residents, families, and campus partners. This position is critical to the day-to-day management and creation of information, problem-solving, and referrals regarding housing services and programs for students and families, departments within University Housing, and campus partners. Most importantly, this position leads the support staff in assuring that services are delivered in a friendly, accurate and courteous manner to promote University Housing's mission and statement.

More specifically, this position oversees and leads the recruitment and outreach efforts for the department at more than 100+ events throughout the year, including Duck Preview Days, lntroDUCKtion, and Admitted Student Days. As a representative of the University, this position participates in office and university outreach activities and events, speaking to groups of parents, students, high school counselors, members of the community (local and state-wide), and members of various civic and professional organizations. This position will also coordinate recruitment and outreach events with the Director of Housing Promotions & Student Recruitment, including representing the University at events and the oversight of volunteer and staff participation to support coverage at events.

This position is expected to work independently to maintain service delivery standards and to interpret policies and procedures as it relates to the University Housing mission to support the academic mission of the University. This position requires the ability to communicate effectively with individuals from diverse backgrounds and cultures.

Key Responsibilities Include:

• Front Desk Services Management: Oversee the Front Desk Services area, ensuring smooth and efficient operations.
• Coordinate Recruitment Efforts: Participate in and coordinate recruitment events for University Housing, supporting the Division of Student Services and Enrollment Management.
• Customer Service Oversight: Lead customer service interactions with prospective students, families, current residents, and campus partners, ensuring friendly, accurate, and courteous service.
• Information Management: Handle the day-to-day management, creation, and communication of information, problem-solving, and referrals regarding housing and university services and programs for students and families, departments within University Housing, and campus partners.
• Support Staff Leadership: Guide and support staff to deliver services that align with University Housing’s mission and values.

Representation at recruitment events may include travel in and around the state of Oregon, and occasionally outside of Oregon. This position requires the ability to obtain a UO Driver's Certification for the purpose of driving state vehicles.

Minimum Requirements:

• Bachelor's degree or an equivalent skills, experience, and education.
• Two years professional experience in a position that required customer service, administrative functions and/or office management, or related fields.

Professional Competencies:

• Ability to provide effective customer service.
• Ability to interpret complex concepts and explain them in a thorough and empathetic manner to others.
• Ability to communicate effectively with individuals from diverse backgrounds and cultures.
• Ability to interpret policies and procedures as it relates to the University Housing mission to support the academic mission of the University.
• Ability to maintain accuracy and attention to detail in both written and oral forms.
• Ability to handle pressure and interact appropriately as a representative of University Housing with students and others.

Preferred Qualifications:

• One year of supervisory or lead work experience.
• Experience using information systems, including but not limited to Banner Student Information, StarRez, Microsoft Office Suite, including Excel, Outlook, Word, and other databases.
• Experience working with recruitment and training.
• Experience with event management; including preparing materials and managing volunteer staff.
• Experience working in university housing or other student life.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background check.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit here.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at [e-mail] or 541-346-5112.

UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at here.