Front Desk and Housekeeping Assistant (P/T 32-39 hours, benefit eligible) CPRN70159CULI

College of DuPage; Glen Ellyn (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established community college seeks a Front Desk and Housekeeping Assistant to provide exceptional customer service while managing front desk operations and supporting housekeeping tasks. This role is perfect for those with a passion for hospitality and a desire to contribute to a welcoming environment. The position offers flexible shifts and the opportunity to interact with a diverse range of guests and departments. Join a dedicated team committed to student success and enjoy a variety of benefits including competitive pay and opportunities for professional growth.

Benefits

Retirement Benefits

Holiday Pay

Personal Time

Discounts on Classes

Qualifications

• High School Diploma required; Associate's Degree in Hospitality preferred.
• Some experience in hotel or customer service required.

Responsibilities

• Operate front desk and support housekeeping at the Inn at Water's Edge.
• Perform customer service duties for hotel guests and manage reservations.
• Interact with other departments and assist with special projects.

Skills

Customer Service

Cash Handling

Communication Skills

Math Skills

Education

High School Diploma

Associate's Degree in Hospitality

Tools

Property Management System

Computer

Telephone

Job description

Front Desk and Housekeeping Assistant (P/T 32-39 hours, benefit eligible) CPRN70159CULI

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:

1. Operate the front desk and support housekeeping department at the Inn at Water's Edge in the Culinary and Hospitality Center (CHC). This includes guest check-in and checkout, reservations, providing guests with services as requested, operation of the property management system for all guest services.
2. Responsible for end of shift close-out of accounts.
3. Work within the housekeeping department to clean guest rooms and public areas.
4. Work within housekeeping department on special projects and other related tasks.
5. Interact with other departments in the CHC such as fine dining, catering, events and amphitheater performances as well as other departments at the College such as Arts Center, Police Department and Facilities.
6. Perform customer service duties for hotel guests.
7. Welcome, check-in and checkout hotel guests.
8. Welcome and provide information to other guests of the Culinary and Hospitality Center (CHC).
9. Disseminate information as requested to guests.
10. Make reservations.
11. Perform functions of the property management system such as key updates, housekeeping requests and bill production for guests and end of shift accounting.
12. Clean guest rooms at the Inn at Water's Edge.
13. Break down breakfast.
14. Perform laundry, cleaning and dishwashing for hotel rooms and public areas of the Inn.
15. Interact with fine dining, catering and events for guest services including room service and meeting scheduling.
16. Work flexible shifts including weekends according to guest volume needs.
17. Report all repair issues to the Supervisor of Housekeeping and assist in coordination of repairs.
18. Assist in handling of lost and found.
19. Interact positively with faculty and student interns to perform front desk operation and daily housekeeping duties.
20. Knowledge and understanding of emergency procedures and operation of alarm system.
21. Perform emergency procedures as needed.
22. Knowledge and operation of key system for guest rooms, guest elevator and outside doors.
23. Other duties as assigned.

Qualifications:

• Education
  • High School Diploma required.
  • Associate's Degree in Hospitality or Hotel preferred.
• Experience
  • Some experience in hotel or other customer service related business required.

Working Conditions:

• Computer, telephone and Internet.
• Cash and credit transaction skills.
• Good math skills.
• Ability to work with the public and others.
• Maintain confidentiality.
• Hotel-type environment.
• Ability to work successfully with the public.
• This position requires a background check and drug screening at the expense of the college.

Hiring Range:
Classified 7 Hourly/15.37 - 15.37

Competitive starting pay is dependent on education and experience. College of DuPage also offers regular part-time positions a variety of fringe benefits including retirement benefits, access to holiday pay, personal time and other discounts on classes.

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.