Front Desk Agents-Renaissance Raleigh Hotel

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel brand in Raleigh, NC is looking for a Front Desk Agent to provide exceptional customer service and efficiently handle guests' needs. The ideal candidate will possess a passion for serving others, with responsibilities including addressing guest concerns, managing transactions, and ensuring a memorable guest experience. Flexibility in scheduling is essential, as the role requires working nights, weekends, and holidays. Competitive benefits are offered for full-time associates.

Benefits

Competitive wages

Medical/dental/vision plans

401K options

Tuition assistance

Discounted room rates

Qualifications

• Passion for serving others and engaging with guests.
• Ability to work nights, weekends, and holidays.
• High sense of responsibility.

Responsibilities

• Assist guests efficiently and courteously.
• Maintain a high level of service and hospitality.
• Deal promptly with guest concerns.
• Collect payments and handle guest mail professionally.

Skills

Customer service

Communication

Problem-solving

Flexibility

Job description

Overview

Renaissance Raleigh North Hills Hotel is looking for Front Desk Agents. Shift: Must have a flexible work schedule to include working nights, weekends, and holidays. We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. If you enjoy engaging with others and have a winning personality and a high sense of responsibility – this role is perfect for you!

Role Responsibilities

• Assisting guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and ensure they are met to the guest’s satisfaction in a timely manner
• Post guest charges, collect payments, and follow all cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Benefits and Culture

• Benefits (Full Time Associates only): competitive wages; medical/dental/vision plans; life insurance; short/long-term disability options; 401K options; tuition assistance; discounted room rates at Concord-managed hotels; training & development and career advancement opportunities
• Why Renaissance Raleigh? Our culture is based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. Associate First policy and development focus are emphasized to support our team.

Equal Opportunity and Compliance

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.