Front Desk Agent - Yellowstone National Park

XANTERRA TRAVEL COLLECTION; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join the Lodging team in Yellowstone National Park for the fall season! As a Room Attendant, you will ensure cleanliness and ambiance in hotel rooms, providing legendary hospitality in a breathtaking environment. Enjoy employee housing, meals, and a vibrant community while working in one of nature's wonders.

Benefits

Free Yellowstone & Grand Teton National Park pass

Employee Recreation Program

Access to discounted services at Yellowstone Medical Clinics

Employee discounts at local gateway communities

Retail, Lodging and Travel Discounts

$350 Referral Bonus Program

The adventure of a lifetime!

Qualifications

• Must be a 'people-person' who thrives on public contact.
• Physical requirements include lifting/carrying up to 30 lbs.

Responsibilities

• Resolve guest problems skillfully and document complaints.
• Make, confirm, assist, and cancel reservations.
• Balance all receipts and postings at the end of shift.

Skills

Human relations skills

Communication

Sales

Cash handling

Computer skills

Education

Previous management or supervisory experience

Tools

Microsoft Outlook

Job description

Overview

Live. Work. Explore. Join us for the FALL SEASON on the Lodging team in Yellowstone National Park!

Experience the magic of Yellowstone National Park in the fall! Enjoy cool fall temperatures, watch geysers erupt against the backdrop of vibrant fall colors, and see the amazing wildlife. As part of our Lodging team for 2-3 months, you’ll soak in the park's natural beauty and provide legendary hospitality to our guests in this extraordinary setting.

Job Summary:

Housekeepers (we call them Room Attendants) are responsible for cleaning, restocking, and maintaining rooms of a hotel or cabins. You will maintain a pleasant ambiance by meeting tidiness and cleanliness standards throughout the location, creating a better and safer guest environment.

The Details:
Position Type: Seasonal
Season Dates: August - Mid October
Pay: $15.75-17.00/hr
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why Yellowstone National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxesdeducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program(recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Resolve guest problems skillfully with a willingness and desire to understand a guest’s
  viewpoint and to take any necessary steps so that the guest is satisfied when they leave.
• Document guest problems and/or complaints using correct forms and procedures.
• Make, confirm, assist, and cancel reservations, including promoting and selling park activities.
• Register guests while receiving and posting proper payment and finalizing guest accounts at
  checkout.
• Offer Yellowstone Forever donation, environmental program, and open account cards to
  guests during the check-in process.
• Accurately follow cash handling procedures and secure bank at all times.
• Post charges to guest accounts for services and purchases.
• Balance all receipts and postings for work performed during shift at the end of shift.
• Answer telephones within three rings using correct greetings and telephone etiquette.
  
• Other duties as assigned by Front Desk Manager.

Qualifications

• Human relations skills. Must be a "people-person" who thrives on public contact.
• Previous management or supervisory experience
• Knowledge of computer programs such as Microsoft Outlook
• Communication, sales, cash handling, and computer skills required

Physical Requirements include:

• Lifting/carrying up to 30 lbs
• Making beds, bending, kneeling, stretching as needed
• Standing for long periods of time and walking up in down stairs as well as outdoors

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.