Front Desk Agent Woodrun Place

East West Hospitality; Snowmass Village (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Snowmass Village is seeking a Front Desk Agent to provide exceptional guest service. The ideal candidate will have strong interpersonal skills and a positive attitude. Responsibilities include managing check-ins, maintaining guest satisfaction, and ensuring smooth operations at the front desk. Join a team that values diversity and community engagement.

Qualifications

• Knowledge of Front Office and Reservations procedures.
• Bilingual ability is a plus but not required.

Responsibilities

• Maintaining and promoting guest hospitality at all times.
• Ensuring the Front Desk is organized for smooth check-in and check-out.
• Managing pre-registration and room assignments.

Skills

Decision-making

Problem-solving

Cashiering

Negotiation

Organizational skills

Communication

Tools

Hotel software applications

Reservations systems

Guest Inventory systems

Job description

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Description

Woodrun Place, located in Snowmass Village, CO, is looking for a Front Desk Agent to join our team. If you enjoy working as part of a team and have a motivated and positive attitude, we would love to meet you!

Date Posted

5/15/2025

Location

Woodrun Place, 425 Wood Road, Snowmass Village, CO, United States of America

Category

East West Hospitality

Description

Woodrun Place, located in Snowmass Village, CO, is looking for a Front Desk Agent to join our team. If you enjoy working as part of a team and have a motivated and positive attitude, we would love to meet you!

Duties Include

• Maintaining and promoting guest hospitality at all times.
• Ensuring the Front Desk is organized for smooth check-in and check-out.
• Maintaining guest satisfaction at all times.
• Managing pre-registration and room assignments.
• Verifying check-outs and ensuring accuracy of all folios and room changes.
• Passing on relevant information to the next shift.
• Knowing current promotions and programs affecting guests.
• Maintaining personal hygiene and proper uniform.
• Notifying management of VIP guests or special attention needs.
• Carrying out reasonable requests by management.

Technical Skills

• Knowledge of Front Office and Reservations procedures.
• Proficiency with Reservations, Switchboard, and Guest Inventory systems.
• Understanding of hotel operations affecting the department.
• Good presentation and training skills.
• Ability to use standard hotel software applications.
• Knowledge of safety standards.

Functional Skills

• Decision-making and problem-solving skills.
• Cashiering and negotiation skills.
• Effective organizational and change management skills.
• Labor management skills.

Interpersonal Skills

• Excellent hospitality and guest relations skills.
• Ability to build relationships with colleagues, customers, and vendors.
• Strong verbal, listening, and written communication skills.
• Bilingual ability is a plus but not required.

Additional Details

Apply by June 1st, 2025. Position open until filled.

Minimum Requirements & Company Values

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine relationships. We value diversity, inclusion, and doing the right thing for our community and environment.