Front Desk Agent Woodrun Place

East West Hospitality; Colorado; On-site; USD 50,000 - 55,000; Full time

Job summary

A leading hospitality company in Snowmass Village, CO is seeking a Front Desk Agent. The role involves maintaining guest satisfaction, managing check-ins, and ensuring smooth operations at the front desk. Ideal candidates should possess strong communication skills and a positive attitude. This full-time position requires flexibility with schedules, including nights and weekends. Join a team dedicated to providing exceptional hospitality and fostering a welcoming environment.

Qualifications

• Knowledge of Front Office and Guest Relations procedures.
• Bilingual helpful but not required.

Responsibilities

• Maintain and promote guest hospitality at all times.
• Ensure smooth check in and check out processes.
• Control pre-registration and pre-assignment of rooms.

Skills

Effective decision making skills

Effective problem-solving skills

Good communication skills

Good organizational skills

Good customer relations skills

Tools

Guest Inventory systems

Reservations systems

Standard software applications

Job description

Date Posted:

5/15/2025

Location:

Woodrun Place

Address:

425 Wood Road

City:

Snowmass Village

State:

CO

Country:

United States of America

Category:

East West Hospitality

Description

Woodrun Place, located in Snowmass Village, CO is looking for aFront Desk Agentto join our team. If you enjoy working as a part of a team and have a motivated and positive attitude, we would love to meet you!

Duties Include: Maintaining and promoting guest hospitality at all times, ensuring the Front Desk is run and organized in such a way as to ensure smooth check in and check out, maintain guest satisfaction at all times.

Location: Woodrun Place, Managed by East West Hospitality - Snowmass Village, CO

Employment Type:Full Time, Year Round/Seasonal

Start Date: June1st 2025

Pay Rate:$24/Hour

Schedule:Flexible Schedule, some nights, weekends, and holidays required

Essential Responsibilities

Duties Include:

• Maintain and control all pre-registration and pre-assignment of rooms.
• Be aware of the selling situation for a week in advance.
• Assure that check-outs have been pulled and verified on a regular basis.
• Assure the accuracy and completion of all folios, room changes, credit approvals, etc.
• Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or personnel.
• Have knowledge of any and all promotions and/or current programs that would influence or affect the guest.
• Maintain a high standard of personal hygiene and be in proper uniform at all times.
• To ensure the front office management teamare aware of any VIP’s coming to the hotel or guests that may require special attention
• Each colleague is expected to carry out all reasonable requests by management which the colleague is capable of performing.

Technical Skills:

• Knowledge of Front Office, Guest Relations and Reservations operational procedures.
• Good working knowledge of Reservations, Switchboard and Guest Inventory systems.
• Knowledge of overall hotel operations as they affect department.
• Good presentation, platform and training/facilitation skills.
• Ability to use standard software applications and hotel systems.
• Knowledge of safety standards.

Functional Skills:

• Effective decision making skills.
• Effective problem-solving skills.
• Cashiering skills.
• Good negotiation and consensus building skills.
• Ability to manage labor effectively.
• Good organizational skills.
• Effective change management skills.

Interpersonal Skills:

• Ability to display good hospitality skills and sets a positive example for guest relations.
• Ability to acquire and maintain relationships i.e. colleagues, customers and vendors.
• Good communication skills (verbal, listening, writing).
• Bilingual helpful but not required.
• Good customer and colleagues relation skills.

Apply by - June 1st 2025

Opened until Filled

Minimum Requirements

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity.These principles are always top of mind and are never in question.

WE BELIEVE

• We believe racism, discrimination and acts of violence are intolerable.
• We believe that being unique is powerful.
• We believe inclusion and diversity are integral ingredients to progress.

WE WILL

• We will actively pursue diversity and inclusion.
• We will commit resources to new and existing initiatives.
• We will listen and create opportunities for all voices to be heard to inspire positive change.