Front Desk Agent - Waterpark

Kalahari Resorts; Sandusky (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player invites you to join their dynamic team as a Waterpark Front Desk Agent. In this engaging role, you will be the first point of contact for guests, ensuring a memorable experience while managing waterpark fees and providing exceptional customer service. This position offers an exciting opportunity to work in a vibrant environment, where teamwork and dedication are valued. If you have a passion for service and thrive in a fun, fast-paced setting, this is the perfect opportunity to grow your career in the hospitality industry, surrounded by a supportive team that prioritizes wellness and professional development.

Benefits

Promotion from within

401(k) with company match

Paid time off

Discounts and resort benefits

Educational opportunities

Mental and Physical Wellness Initiatives

Qualifications

• Strong customer service skills and experience in cash handling.
• Ability to communicate effectively with guests and management.

Responsibilities

• Maintain monetary funds of waterpark fees and prepare daily financial information.
• Assist guests and process them in various areas of the waterpark.

Skills

Customer Service

Cash Handling

Communication Skills

Education

High School Diploma

Job description

Description

Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America’s largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.

We are inviting you to apply for our Waterpark Front Desk Agent position. In this role, you are responsible for maintaining the monetary funds of the waterpark fees, preparing reliable daily financial information, assisting guests, and processing them (indoor and outdoor) as well as Treetop Play areas and communicating all omissions and deviations to appropriate management.

If your background is what we’re seeking and your personality is one of service to others, please consider joining our growing and industry-leading team.

Starting Rate: $14 per hour

Company Mission

We promise to deliver products and services beyond expectations.

Recruiting Vision

We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.

A Sampling of Our Benefits

Our team enjoys a comprehensive and attractive benefits plan:

• Promotion from within
• Mental, Financial, Physical, Work/Life and Career Wellness Initiatives
• Educational opportunities
• Full and varied benefit package available for full-time associates
• 401(k) with company match
• Appreciation days, parties, and retention programs
• Paid time off, dedicated wellness days and holiday pay
• Discounts and resort benefits

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America’s Best Midsize Employers, Condé Nast Traveler’s #1 World’s Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting’s Smart Stars Awards, Parents’ Magazine Kids’ Travel Award Winner, and TripAdvisor’s Travelers’ Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).

Kalahari Resorts & Conventions is an equal opportunity employer.