Front Desk Agent- Vinland Hotel & Lounge

Highway West Vacations; Solvang (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A hospitality management firm is seeking a Front Desk Agent for the Vinland Hotel & Lounge in Solvang, CA. The successful candidate will welcome guests, handle reservations, and provide concierge services. Ideal applicants will have customer service experience, strong organizational skills, and be proficient in relevant software. The position offers full-time hours with a competitive wage starting at $19.00 per hour, along with a comprehensive benefits package.

Benefits

Company paid employee only health insurance

Vacation and sick time

Company paid holidays

Life insurance

Employee discounts

Qualifications

• 1-2 years hotel/restaurant experience.
• Dependable and punctual with an impeccable attendance record.
• Must be able to work on feet for extended periods.

Responsibilities

• Welcoming guests and fulfilling guest requests.
• Creating reservations and providing concierge services.
• Checking guests in and out of the hotel.

Skills

Customer service

Attention to detail

Organizational skills

Communication skills

Education

Associates degree in Hospitality Management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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Description

Job Title:

Guest Service Representative I

Company:

Description

Job Title: Guest Service Representative I

Company: Highway West Vacations

Location: Vinland Hotel & Lounge

Status: Full-Time, Non-Exempt

Supervisor: Regional Director, General Manager

Starting Wage: $19.00 per hour

Benefits

We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!

Job Description

The Guest Service Representative I is responsible for welcoming guests, receiving, fulfilling and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the hotel with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the lobby area clean and welcoming.

Requirements

• 1-2 years hotel/restaurant experience
• Dependable, punctual, impeccable attendance record
• Accurate, attention to detail, service oriented
• Strong organizational skills
• Positive attitude, strong interpersonal and diplomatic skills
• Excellent math aptitude and cash handling ability
• Excellent communication and organizational skills.
• Professional demeanor
• Proficient computer skills, including Word, Excel and PowerPoint.
• Must be able to work on feet for extended periods
• Must be able to work a flexible work schedule including evenings, weekends and holidays.
• Proof of eligibility to work in the United States
  
  

Preferred Qualifications

• Associates degree in Hospitality Management or related field preferred.
  
  

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#HWV1

Position Requirements

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About the Organization Highway West Vacations is a premier hospitality property management firm that offers unique outdoor experiences across the United States. With a portfolio of 17 boutique hotels, RV resorts, ski resorts, and marinas in six states including California, Colorado, Hawaii, Idaho, New Hampshire, and Oregon, Highway West Vacations provides a variety of vacation options for all types of travelers.

Highway West Vacations takes pride in offering exceptional guest experiences and creating unforgettable memories. Whether looking to relax in a luxury RV resort, explore a national park, hike up a volcano, hit the slopes, fish the day away, gaze at the stars, or go on a wine tour, Highway West Vacations has a destination for everyone. The company is committed to providing exceptional accommodations, top-notch amenities, and a friendly and knowledgeable staff to ensure that each guests' vacation is as enjoyable and stress-free as possible.

Highway West Vacations believes that everyone should have the opportunity to experience the beauty and wonder of the United States. So, whether planning a family vacation or a romantic getaway, the company can help create the perfect vacation experience.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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