Front Desk Agent - Tygart Hotel

Tygart Hotel; Elkins (WV); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

STD

LTD

Paid holidays

Vacation

Personal & sick time

Lean management training

Employee discounts

Job summary

Taylor Hospitality is seeking a friendly front desk associate to join our team at a beautifully restored hotel. You will greet guests, manage check-ins/check-outs, answer calls, assist with reservations, and provide local recommendations to ensure memorable stays.

We value teamwork, a polished appearance, and strong communication. Evening hours and weekends are part of the schedule, with opportunities for growth within the Taylor Hospitality family.

Qualifications

• 1–2 years of front desk or hospitality experience preferred.
• Strong communication and computer skills essential.
• Ability to stay upbeat during evening hours (3–11pm) and on weekends/holidays.

Responsibilities

• Greet guests with a warm welcome and serve as the first impression.
• Handle check-ins, check-outs, and related tasks efficiently.
• Answer phones, assist reservations, and offer local recommendations.
• Maintain desk organization and daily reports.
• Coordinate with housekeeping and maintenance to prepare rooms.

Skills

Customer service

Communication

Front desk experience

Tools

Microsoft Office

Reservation systems

Job description

Compensation

$14.00/hr.

Benefits

Full-Time Associates receive benefits including:

• health
• dental
• vision
• life
• 401(k)
• STD
• LTD
• paid holiday
• vacation
• personal & sick time
• lean management training
• employee discount benefits through our HR provider LL Roberts

What You'll Be Doing

• Greet guests with a genuine smile and warm welcome – you're the first impression!
• Handle check-ins, check-outs, and all the memorable moments in between
• Answer phones like a pro, assist with reservations, and offer great local recommendations
• Keep things organized behind the desk – from room keys to daily reports
• Communicate with housekeeping & maintenance to keep guest rooms ready and issues resolved
• Keep your cool and your kindness – even when juggling calls, questions, and check-ins at once
• Lead with Taylor Hospitality's service promise: From Our Family to Yours, We Deliver Exceptional Experiences Every Step of the Way

What We're Looking For

• A friendly, polished, and professional vibe – uniform ready, name tag on, energy high
• Strong communication skills and computer smarts (Microsoft Office & reservation systems are your friends)
• A love for solving problems, helping people, and making someone's day better
• 1-2 years of front desk or hospitality experience is a big plus
• The ability to stay upbeat and focused during evening hours (3-11pm shift, weekends & holidays included)
• Ability to stand for long periods and lift up to 40 lbs – this is a dynamic, on-the-go role!

Perks of Joining the Team

• Work in a beautifully restored hotel that blends historic charm with modern service
• Be part of a passionate team that values teamwork, positivity, and personal growth
• Opportunities to advance within the Taylor Hospitality family
• Enjoy a supportive work environment where people come first – always

Additional Information

Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company

Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.