Front Desk Agent - TRU By Hilton Downtown

Kaizen Lab Inc.; Indiana (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at TRU By Hilton, a vibrant hotel near downtown Indianapolis. This role emphasizes excellent customer service, effective communication, and strong problem-solving skills while contributing to a team recognized for its positive work environment and employee engagement.

Benefits

Referral bonus program

MEC Plus Advantage Plan / Dental / Vision / Supplemental Coverage

Paid Holiday for Full Time/Part Time

Paid Time Off after 6 months

Nationwide Employee Stay Discounts for Hotel Brand

Qualifications

• Ability to deal with internal/external customers effectively.
• Excellent customer service skills.
• Hotel experience preferred but not required.

Responsibilities

• Greet customers with a friendly welcome.
• Complete required shift paperwork and cash closing procedures.
• Create guest reservations and apply charges/payments to folios.

Skills

Customer service

Patience

Tact

Diplomacy

Job description

Come join the energetic, young-at-heart hotel TRU By Hilton located 1 mile from downtown Indianapolis! We are hiring a Front Desk Agent to join our TEAM, which promotes a strong work ethic and values. We offer a great working environment and were voted Best Hospitality Company to Work for by Randy Starr and 5 Star Engagement on associate opinion surveys in 2024.

We offer a referral bonus program for all levels.

Must have open availability.

Benefits:

• MEC Plus Advantage Plan / Dental / Vision / Supplemental Coverage with Reliance Standard
• Paid Holiday for Full Time/Part Time – Upon hire
• Paid Time Off for Full Time/Part Time – 6 Months of Service
• Nationwide Employee Stay Discounts for Hotel Brand

Qualifications:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve issues.
• Ability to understand and follow directions.
• Excellent customer service skills.
• Hotel experience is preferred, not required.

Responsibilities:

• Greeting customers immediately with a friendly and sincere welcome.
• Using a positive and clear speaking voice, listening to, and understanding requests, responding with appropriate action, and providing accurate information such as outlet hours and local attractions.
• Completing required shift paperwork, reports as assigned by the General Manager, and end-of-shift cash closing procedures.
• Creating guest reservations, completing guest registration, and applying charges and payments to guest folios.

Note: This job posting is active; no indication of expiration was found.

Visit our website: www.dorahg.com