Front Desk Agent | The Daytona Autograph

Shaner Hotels; Daytona Beach (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for The Daytona Autograph hotel. This role involves managing guest check-ins and check-outs, handling payments, and providing top-notch customer service. Ideal candidates are high school graduates with at least one year of customer service experience, preferably in a hotel setting, and must be able to communicate effectively in English. Bilingual skills and knowledge of local attractions are advantageous.

Qualifications

• 1 year customer service experience, hotel experience preferred.
• Ability to communicate effectively with guests and staff.
• Bilingual English/Spanish considered a plus.

Responsibilities

• Check-in/check-out guests courteously and efficiently.
• Process all payments according to hotel policies.
• Handle guest complaints and ensure satisfaction.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer experience

Knowledge of local activities

Education

High school graduate or equivalent

Job description

Front Desk Agent | The Daytona Autograph

Join to apply for the Front Desk Agent | The Daytona Autograph role at Shaner Hotels

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling, and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Handle guest complaints ensuring guest satisfaction.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is an award-winning hospitality owner-operator and management company with over 65 properties across 14 states and four countries, offering a range of services including hotel development, design, and revenue management. Visit www.shanercorp.com for more information.

About The Team

Located in Daytona Beach, The DAYTONA Hotel, Autograph Collection, is situated in the heart of the ONE DAYTONA area, near Daytona International Speedway, offering shopping, dining, and entertainment options.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

Referrals increase your chances of interviewing at Shaner Hotels by 2x.