Front Desk Agent - Substitute

The Crescent Hotels Group; Buxton (ND); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Services Agent who will play a crucial role in providing exceptional service to guests. In this dynamic position, you will be responsible for greeting guests, managing registrations, and ensuring a smooth check-out process. Your expertise with hotel systems and customer service will be key in enhancing guest experiences. This role offers a supportive environment where your contributions are valued, and you can shine in your career journey. Join a team that celebrates individuality and fosters growth, making every day at work fulfilling and rewarding.

Benefits

Health & Wellness Programs

Learning and Development Opportunities

Travel Discounts

Qualifications

• Prior experience in a hotel environment is essential.
• Knowledge of Opera system is required.

Responsibilities

• Greet and register guests while ensuring excellent service.
• Handle guest check-out and manage payments efficiently.
• Resolve guest inquiries and complaints promptly.

Skills

Customer Service

Opera Software

Problem Solving

Communication

Tools

Point-of-Sale System

Opera Software

Job description

Description

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

This is a job under CBA and the pay rate ranges are $30.23 to $40.31 per hour.

Qualifications

Opera knowledge and previous hotel experience a must

Experience

• Required

  Opera knowledge and previous hotel experience a must

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts